Medius incident
Capture – Exporting invoices from Capture to MediusGo not working
Resolved after 6 hours 27 minutes, affecting Capture (Europe), on March 6, 2026.
The fix has been applied. We are processing the backlog of failed invoices. At the same time, we are monitoring the system’s stability.
Affected components
Update timeline
- investigating Mar 06, 2026, 09:27 AM UTC
We are experiencing an issue with exporting invoices from Capture to MediusGo. Almost all invoices sent to workflow after 07:45 CET are impacted. We are actively investigating the issue.
- identified Mar 06, 2026, 09:33 AM UTC
We have identified that one of the infrastructure components is in an impaired state. Unfortunately, a restart did not help. We are continuing our investigation.
- identified Mar 06, 2026, 10:43 AM UTC
We are still working on fixing the faulty infrastructure component.
- identified Mar 06, 2026, 12:43 PM UTC
We are continuing to work on resolving the faulty infrastructure component. We managed to restore operation, but it eventually entered an unpaired state again.
- monitoring Mar 06, 2026, 02:18 PM UTC
The fix has been applied. We are processing the backlog of failed invoices. At the same time, we are monitoring the system’s stability.
- resolved Mar 06, 2026, 03:54 PM UTC
This incident has been resolved.
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