Resolved after 2 hours 10 minutes, affecting Cloud13, on May 8, 2026.
We are continuing to monitor for any further issues.
Affected components
Cloud13
Update timeline
- investigating May 08, 2026, 09:08 AM UTC
Some customers on cloud13 may experience delays or failures in master data processing, voucher status updates, and invoice visibility in Medius/Capture. Our teams are actively working on this and will provide updates as soon as more information is available.
- monitoring May 08, 2026, 09:32 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 08, 2026, 11:17 AM UTC
We are continuing to monitor for any further issues.
- resolved May 08, 2026, 11:18 AM UTC
This incident has been resolved.
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