Resolved after 4 hours 39 minutes, affecting Capture (Europe), on May 4, 2026.
Processing times for email invoice ingestion have returned to normal as of 10:00 UTC.
Affected components
Update timeline
- investigating May 04, 2026, 08:12 AM UTC
We are currently investigating increased processing times for email-based invoice ingestion in the EU region. Customers submitting invoices via email may experience delays of up to 30 minutes before processing begins. All other ingestion channels (Pagero, API upload, e-invoice) are unaffected.
- identified May 04, 2026, 08:34 AM UTC
We have identified an issue affecting email invoice processing. We have applied additional processing capacity and are seeing clear signs of recovery.
- monitoring May 04, 2026, 10:47 AM UTC
Processing times for email invoice ingestion have returned to normal as of 10:00 UTC.
- resolved May 04, 2026, 12:52 PM UTC
This incident has been resolved.
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