Luno incident

Delayed bank withdrawals in Malaysia.

Resolved after 4 hours 37 minutes, on December 16, 2025.

monitoring Dec 16, 2025, 04:16 AM UTC

There is a temporary delay with Malaysia withdrawals requested on the 15th of December 2025, 3:45 PM to 16th of December, 12 PM. We’re working with the bank to get this resolved the soon. Any withdrawals submitted during this time 15th December 2025, 3:45 PM to 16th December, 9:59 AM are expected to reflect by today at 8:20 PM. 16th December 2025, 10 AM to 11:59 AM are expected to reflect by today 11PM You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934 We apologise for the inconvenience caused.

Started
Dec 16, 2025, 04:16 AM UTC
Resolved
Dec 16, 2025, 08:54 AM UTC
Duration
4h 37m
Detected by Pingoru
Dec 16, 2025, 04:16 AM UTC

Update timeline

  1. monitoring Dec 16, 2025, 04:16 AM UTC

    There is a temporary delay with Malaysia withdrawals requested on the 15th of December 2025, 3:45 PM to 16th of December, 12 PM. We’re working with the bank to get this resolved the soon. Any withdrawals submitted during this time 15th December 2025, 3:45 PM to 16th December, 9:59 AM are expected to reflect by today at 8:20 PM. 16th December 2025, 10 AM to 11:59 AM are expected to reflect by today 11PM You can find the full withdrawal schedule here: https://www.luno.com/help/articles/11000022934 We apologise for the inconvenience caused.

  2. resolved Dec 16, 2025, 08:54 AM UTC

    Withdrawals are now processed as usual.

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