Luno incident
VIRTUAL is temporarily unavailable on Instant Buy and Sell
Resolved after 7 hours 25 minutes, on February 16, 2026.
Update: Customers should have no issue purchasing Virtual using BTC. We appreciate your patience and understanding in this matter.
Update timeline
- identified Feb 16, 2026, 01:02 AM UTC
We have identified an issue causing Virtuals Protocol (VIRTUAL) / Bitcoin (BTC) pair to be temporarily unavailable for customers using instant buy and sell. This means any customer trying to purchase VIRTUAL using BTC will not be able to. Our team is working on this as a priority. We will update as soon as possible and appreciate your understanding in this matter.
- resolved Feb 16, 2026, 08:27 AM UTC
Update: Customers should have no issue purchasing Virtual using BTC. We appreciate your patience and understanding in this matter.
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