Ongoing since 09:51 AM UTC.
We have identified an issue where Kenyan Customers will not be able to initiate any KES withdrawals due to an issue with our third party. Customers are advised to rather withdraw crypto as the alternative. We are working to resolve the issue as a priority and we apologise for inconvenience caused.
Update timeline
- identified Sep 30, 2026, 09:51 AM UTC
We have identified an issue where Kenyan Customers will not be able to initiate any KES withdrawals due to an issue with our third party. Customers are advised to rather withdraw crypto as the alternative. We are working to resolve the issue as a priority and we apologise for inconvenience caused.
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