Resolved after 2 hours 20 minutes, affecting 🇸🇪 Swedish Sign in and 🇸🇪 Top-up Sweden and 1 more, on September 16, 2026.
All systems remain fully operational with no impact detected. We are now resolving and closing down this incident. We apologize for any confusion or inconvenience this may have caused.
Affected components
Update timeline
- investigating Sep 16, 2026, 03:39 PM UTC
We are currently investigating an issue preventing some customers from logging in to the Lunar app. Affected users may see the log-in screen but are unable to log in. We will update you as soon as more information becomes available.
- investigating Sep 16, 2026, 04:35 PM UTC
We are still investigating the issue and doing everything we can to resolve it. For now, we can confirm that users trying to open the app will experience a message stating "No connection." We will keep you updated as soon as more information becomes available.
- monitoring Sep 16, 2026, 05:08 PM UTC
We have identified the issue and are currently monitoring our systems. The app is fully available again, and all services are operating normally. We will provide further updates once more information becomes available.
- resolved Sep 16, 2026, 05:59 PM UTC
All systems remain fully operational with no impact detected. We are now resolving and closing down this incident. We apologize for any confusion or inconvenience this may have caused.
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