Lunar Outage History

Started Oct 23, 2026, 08:37 AM UTC· resolved Oct 23, 2026, 09:40 AM UTC

1. investigating Oct 23, 2026, 08:37 AM UTC

   Our payment infrastructure provider is currently experiencing technical issues. As a result, some transfers sent to or from Lunar via instant transfer or MobilePay may be delayed. We can also confirm that the creation of new accounts and betalingsservices, and connecting Nemkonto, is happening but is delayed. We are in close dialogue with them while they work to resolve the issue. As soon as it is resolved, we will make sure that all delayed items are processed. We will keep this updated once more information becomes available.

2. monitoring Oct 23, 2026, 09:34 AM UTC

   Our payment infrastructure provider has now resolved the issue. We are currently monitoring the situation and making sure that everything that was delayed by this issue is processed. We will keep you updated once more information becomes available.

3. resolved Oct 23, 2026, 09:40 AM UTC

   We can confirm that the problem has been fully resolved and that all services are back to normal. We can also confirm that everything that was delayed has now been processed. We will monitor our systems to ensure we stay operational. We apologize for the inconvenience.

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Started Oct 15, 2026, 11:16 AM UTC· resolved Oct 19, 2026, 02:10 PM UTC

1. monitoring Oct 15, 2026, 11:16 AM UTC

   We are currently experiencing an issue where some customers are being charged twice for MobilePay card payments. This is caused by a problem at MobilePay and not on our end. MobilePay has confirmed the issue and their technicians are working on it. Our team is monitoring the situation closely. We will provide an update once more information becomes available.

2. monitoring Oct 15, 2026, 02:01 PM UTC

   MobilePay has identified the issue but does not yet have a solution. We continue to monitor the situation closely and will provide an update once more information becomes available.

3. monitoring Oct 16, 2026, 07:45 AM UTC

   Some customers are being charged twice for card payments, including MobilePay payments. The cause has been identified as an issue at an external card payment provider, Nets. Nets is working on the issue, and there is no solution yet. We continue to monitor the situation closely and will provide an update once more information becomes available.

4. resolved Oct 19, 2026, 02:10 PM UTC

   Nets has confirmed that the issue is resolved. All duplicate charges on card and MobilePay payments have been refunded. We apologize for the inconvenience.

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Started Oct 05, 2026, 08:12 AM UTC· resolved Oct 05, 2026, 10:22 AM UTC

1. monitoring Oct 05, 2026, 08:12 AM UTC

   We are currently experiencing an issue with our connection to the Danish CPR register, as they've temporarily closed the connection for private businesses. As a result, we are currently unable to conduct new customer onboarding or core data updates. This is not caused by anything on our end. We are monitoring the situation closely and will provide updates once more information becomes available.

2. monitoring Oct 05, 2026, 09:18 AM UTC

   The Danish CPR register has not yet provided a timeline for restoring access for private businesses. Based on further investigation, this is currently affecting new private customer onboarding, which is unavailable. Business customer onboarding continues with limited impact. Core data updates also remain affected. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

3. resolved Oct 05, 2026, 10:22 AM UTC

   The Danish CPR Register has now re-opened the connection and we are able to handle all effected processes as usual again. We apologise for any inconvenience this may have caused.

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Started Oct 03, 2026, 11:55 AM UTC· resolved Oct 03, 2026, 07:56 PM UTC

1. monitoring Oct 03, 2026, 11:55 AM UTC

   Our payment infrastructure provider is currently experiencing technical issues. As a result, some transfers sent to Lunar via instant transfer or MobilePay may have been delayed since 11:04 this morning. We are in close dialogue with them while they work to resolve the issue. As soon as it is resolved, we will make sure that all delayed transfers are posted to customers' accounts. We will keep this updated once more information becomes available.

2. monitoring Oct 03, 2026, 05:09 PM UTC

   Our payment infrastructure provider is continuing to investigate the issue and is working to resolve it as quickly as possible. They have started to process some of the delayed transfers, but the issue remains unresolved. Until the issue is resolved, some incoming transfers will remain delayed. We will provide an update as soon as more information becomes available.

3. resolved Oct 03, 2026, 07:56 PM UTC

   Our payment infrastructure provider has successfully implemented a fix, and all services have returned to normal. All transfers delayed by this issue today have also been processed. We apologize for any inconvenience this may have caused.

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Started Sep 19, 2026, 12:15 PM UTC· resolved Sep 19, 2026, 02:22 PM UTC

1. investigating Sep 19, 2026, 12:15 PM UTC

   MobilePay has reported that they are currently experiencing a full system outage. As a result, all transfers made from 10:45 a.m. onward will be delayed until their systems are fully operational again. MobilePay is actively working on a fix and has confirmed that funds sent during this outage will be received by Monday morning at the latest. We are monitoring the situation closely and doing everything we can to help. However, as this issue is entirely on MobilePay's end, we are unable to speed up the process. We will process and post these transfers as soon as they reach us. For any questions regarding delayed transfers or technical issues, please contact MobilePay support directly. If you need to make a transfer in the meantime, we recommend using the Instant Transfer feature in the Lunar app. We will keep you updated as soon as more information becomes available.

2. monitoring Sep 19, 2026, 12:33 PM UTC

   We unfortunately do not have a new update. We are currently monitoring the issue and will provide updates as soon as more information becomes available.

3. monitoring Sep 19, 2026, 01:47 PM UTC

   We are starting to see traffic from MobilePay again as of 15:33. We are currently investigating whether transfers after this time are being received as normal. We will keep you updated once we have completed our investigation.

4. resolved Sep 19, 2026, 02:22 PM UTC

   We can confirm that MobilePay has implemented a fix to resolve this issue. Traffic is resuming, and transfers sent after 15:33 are processing normally again. A small number of transfers sent during the outage (10:45–15:33) are also coming through. As mentioned earlier by MobilePay, any remaining transfers should reach customers by Monday at the latest. We are resolving this on our end, but will continue monitoring to ensure all transfers sent during the outage are properly posted to customers' accounts.

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Started Sep 16, 2026, 03:39 PM UTC· resolved Sep 16, 2026, 05:59 PM UTC

1. investigating Sep 16, 2026, 03:39 PM UTC

   We are currently investigating an issue preventing some customers from logging in to the Lunar app. Affected users may see the log-in screen but are unable to log in. We will update you as soon as more information becomes available.

2. investigating Sep 16, 2026, 04:35 PM UTC

   We are still investigating the issue and doing everything we can to resolve it. For now, we can confirm that users trying to open the app will experience a message stating "No connection." We will keep you updated as soon as more information becomes available.

3. monitoring Sep 16, 2026, 05:08 PM UTC

   We have identified the issue and are currently monitoring our systems. The app is fully available again, and all services are operating normally. We will provide further updates once more information becomes available.

4. resolved Sep 16, 2026, 05:59 PM UTC

   All systems remain fully operational with no impact detected. We are now resolving and closing down this incident. We apologize for any confusion or inconvenience this may have caused.

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Started Aug 31, 2026, 10:06 AM UTC· resolved Aug 31, 2026, 02:40 PM UTC

1. investigating Aug 31, 2026, 10:06 AM UTC

   Our banking infrastructure partner is currently experiencing technical issues, which means some customers will see delays on incoming, outgoing, and internal transfers. Money may take longer than usual to arrive. This is caused by an issue on our external banking infrastructure partner's side and is not caused by anything on our end. We will ensure your money is credited to your account as soon as the issue is resolved. We are in close contact with them, and will keep you updated once more information becomes available.

2. monitoring Aug 31, 2026, 12:26 PM UTC

   Our banking infrastructure partner is still experiencing issues. We have identified additional ways this affects our services, which are detailed in the list below. Unfortunately, we have no updates regarding the resolution, but our partner has confirmed they are doing everything they can to resolve this problem as quickly as possible, and it remains their highest priority. We are in close dialogue with them and will keep you updated as soon as more information becomes available. Impact list: • Transfers to a Lunar account are delayed • Transfers from a Lunar account to another bank are delayed • Transfers made between internal bank accounts in Lunar are delayed • MobilePay transfers are delayed • Creation of a new customer account is delayed • Crypto transfers are delayed • Betalingsservice agreements may fail, or cannot be rejected or canceled

3. resolved Aug 31, 2026, 02:40 PM UTC

   Our banking infrastructure partner has now resolved this issue. The underlying problem was resolved at 15:14, and all pending transfers finished processing by 15:45. Following a period of extended monitoring, we can confirm that all systems are operating normally. We apologize for any inconvenience caused by this delay.

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Started Jul 07, 2026, 10:01 AM UTC· resolved Jul 07, 2026, 10:32 AM UTC

1. investigating Jul 07, 2026, 10:01 AM UTC

   We are currently experiencing an issue that prevents customers from viewing their card details in the app or adding cards to digital wallets. Our team is actively investigating, and we will provide an update as soon as more information is available.

2. monitoring Jul 07, 2026, 10:19 AM UTC

   A fix has been implemented and confirmed working. We are monitoring to ensure the service remains stable.

3. resolved Jul 07, 2026, 10:32 AM UTC

   We can now confirm that everything is back to normal. The issue lasted between 11:07 and 11:58 CEST. We apologise for any inconvenience this may have caused.

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Started Jun 28, 2026, 11:52 AM UTC· resolved Jun 28, 2026, 12:30 PM UTC

1. investigating Jun 28, 2026, 11:52 AM UTC

   We are currently experiencing an issue where some card payments are being declined for Lunar customers across all markets. Our team is investigating the issue and is in contact with Nets. We will provide an update once more information becomes available.

2. monitoring Jun 28, 2026, 12:14 PM UTC

   We have identified the root cause and deployed a fix. Card payments are returning to normal and we are monitoring the situation closely. We will provide a final update once we have confirmed the issue is fully resolved.

3. resolved Jun 28, 2026, 12:30 PM UTC

   Card payments are back to normal. We have resolved the issue and all card payments are processing as expected. We apologise for any inconvenience caused.

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Started Jun 17, 2026, 05:08 PM UTC· resolved Jun 17, 2026, 06:07 PM UTC

1. investigating Jun 17, 2026, 05:08 PM UTC

   MobilePay is currently experiencing issues, which means all incoming and outgoing MobilePay transfers may be delayed. Normal instant transfers via bank transfer to and from Lunar are working. MobilePay has stated that some users are currently experiencing delays before payments reach the recipient's bank account. They are working to resolve the issue and ensure payments are processed as quickly as possible. As long as the payment is visible in the app, it is on its way. They have also confirmed they do not have a time estimate at this point. We are monitoring the situation closely and will update once we have more information available.

2. monitoring Jun 17, 2026, 05:08 PM UTC

   We are monitoring the situation closely and will update once we have more information available.

3. monitoring Jun 17, 2026, 05:39 PM UTC

   We are starting to see that MobilePay transfers are being processed. We are still monitoring to make sure everything is operational before resolving this incident.

4. resolved Jun 17, 2026, 06:07 PM UTC

   We can now confirm that everything is back to normal. MobilePay transfers that were received during the downtime have been processed, and all new ones are also going through. We are resolving this incident.

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Started May 21, 2026, 03:42 PM UTC· resolved May 21, 2026, 08:17 PM UTC

1. monitoring May 21, 2026, 03:42 PM UTC

   Following the Nets outage earlier today between 09:50 and 14:35, during which all types of payment cards were declined, we have identified that some transactions were charged multiple times. We have contacted Nets and expect these duplicate reservations to be canceled either today or tomorrow. In the meantime, you are welcome to contact Nets directly if you have any questions while we continue to investigate this issue. We will provide an update as soon as more information becomes available.

2. monitoring May 21, 2026, 05:38 PM UTC

   We have still not heard back from NETS regarding customers affected by duplicate transactions. We will continue monitoring the status from our side and work to mitigate the impact as much as possible until we get more information. We will provide an update once more information becomes available.

3. resolved May 21, 2026, 08:17 PM UTC

   When looking at the affected accounts, we can see that the affected transactions have been reversed and released to the customers' accounts. We will continue to look into this issue tomorrow morning, and also reach out to NETS to see what we can do to minimize the chances of this happening again. If you are still affected by this issue, we would like you to reach out to us. We apologize for the inconvenience.

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Started May 21, 2026, 08:14 AM UTC· resolved May 21, 2026, 01:35 PM UTC

1. investigating May 21, 2026, 08:14 AM UTC

   We are currently experiencing an issue where card payments are being declined. This is caused by a problem with Nets that we rely on to handle card transactions. Our team is monitoring the situation closely. This is not caused by anything on our end. We are monitoring the situation and will update once more information becomes available.

2. monitoring May 21, 2026, 09:49 AM UTC

   Nets is still experiencing issues, and we see card payments still failing. We continue to monitor their status and will provide an update once more information becomes available.

3. resolved May 21, 2026, 01:35 PM UTC

   Nets has informed us that this issue has been resolved. We can see on our end that card payments are operating normally and we are considering this problem resolved. We apologize for the inconvenience this may have caused.

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Started May 11, 2026, 10:59 AM UTC· resolved May 11, 2026, 12:26 PM UTC

1. investigating May 11, 2026, 10:59 AM UTC

   Our external partner is currently experiencing issues with Swedish BankID. Users attempting to authenticate with Swedish BankID may experience failures. We are closely monitoring the situation and will provide updates as they become available.

2. monitoring May 11, 2026, 11:04 AM UTC

   The issue with Swedish BankID has now been identified, and a fix is being implemented. We are closely monitoring the situation and will provide updates as they become available.

3. resolved May 11, 2026, 12:26 PM UTC

   The issue affecting Swedish BankID has been resolved. A fix has been successfully implemented, and authentication is now fully operational. We apologize for any inconvenience this may have caused.

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Started Mar 31, 2026, 07:11 AM UTC· resolved Mar 31, 2026, 12:05 PM UTC

No vendor updates were posted for this incident.

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Started Mar 31, 2026, 07:11 AM UTC· resolved Mar 31, 2026, 12:05 PM UTC

1. monitoring Mar 31, 2026, 07:11 AM UTC

   MitID is currently experiencing technical issues. As a result, some features in the app that require authentication may be temporarily unavailable. This may impact actions such as setting transfer limits, making outgoing transfers, logging into the app, and other related activities. We are closely monitoring the situation with MitID and will provide updates as soon as more information becomes available.

2. monitoring Mar 31, 2026, 08:09 AM UTC

   MitID is still unavailable, which means some features in the app that require authentication may be temporarily unavailable. We will provide updates as soon as more information becomes available.

3. monitoring Mar 31, 2026, 10:20 AM UTC

   MitID is still unavailable, and there are currently no updates at this time. We are closely monitoring their status and will provide updates as more information becomes available.

4. monitoring Mar 31, 2026, 11:47 AM UTC

   We have not received a final confirmation that the issue has been fixed, but we are seeing significant improvements. We will provide an update once more information becomes available.

5. resolved Mar 31, 2026, 12:05 PM UTC

   We can now confirm that MitID is fully operational and that everything is back to normal operations. This incident has been resolved.

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Started Jan 27, 2026, 05:52 PM UTC· resolved Jan 27, 2026, 09:55 PM UTC

No vendor updates were posted for this incident.

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Started Jan 20, 2026, 08:41 AM UTC· resolved Jan 20, 2026, 11:30 AM UTC

No vendor updates were posted for this incident.

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Started Jan 18, 2026, 12:48 PM UTC· resolved Jan 18, 2026, 09:56 PM UTC

No vendor updates were posted for this incident.

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Started Jan 09, 2026, 09:02 PM UTC· resolved Jan 09, 2026, 09:23 PM UTC

No vendor updates were posted for this incident.

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Started Dec 09, 2025, 10:25 AM UTC· resolved Dec 09, 2025, 11:25 AM UTC

No vendor updates were posted for this incident.

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Started Dec 02, 2025, 09:24 AM UTC· resolved Dec 02, 2025, 10:04 AM UTC

No vendor updates were posted for this incident.

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Started Nov 11, 2025, 01:26 PM UTC· resolved Nov 11, 2025, 04:44 PM UTC

No vendor updates were posted for this incident.

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Started Oct 22, 2025, 10:51 AM UTC· resolved Oct 22, 2025, 11:46 AM UTC

No vendor updates were posted for this incident.

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Started Oct 17, 2025, 02:52 PM UTC· resolved Oct 17, 2025, 07:47 PM UTC

No vendor updates were posted for this incident.

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