LumApps Outage History
LumApps is up right nowPingoru has recorded 23 incidents for LumApps: 23 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 12 of 720 (2%) |
| May 2026 | 2 | 2 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 16 of 744 (2%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 2 | 4 of 720 (0%) |
| October 2026 | 1 | 3 of 552 (0%) |
Incidents, newest first
Major October 21, 2026 Preventive security maintenance - 21 October 2026, from 4:00 PM CET 2h 41m go-cell-001- LumApps (go-cell-001- LumApps), go-cell-002 - LumApps (go-cell-002 - LumApps), go-cell-003 - LumApps (go-cell-003 - LumApps), go-cell-005 - LumApps (go-cell-005 - LumApps) and 14 more
Started Oct 21, 2026, 02:01 PM UTC· resolved Oct 21, 2026, 04:42 PM UTC
- investigating Oct 21, 2026, 02:01 PM UTC
Dear Customer, On 20 October 2026, the PHP security team announced two critical vulnerabilities (CVE-2026-109618 and CVE-2026-109619). The release of the official security fix is scheduled for today, 21 October, at 4:00 PM CET. Only a limited number of LumApps components rely on PHP: Teach on...
- resolved Oct 21, 2026, 04:42 PM UTC
Dear Customer, We are pleased to confirm that the security patch has been successfully deployed on LumApps Learning. The platform is fully operational again and the environment is secure. The remediation was carried out as a matter of absolute priority, and our monitoring continues to confirm...
Major September 24, 2026 Notifications undelivered 1h 59m go-cell-005 - LumApps (go-cell-005 - LumApps)
Started Sep 24, 2026, 03:11 PM UTC· resolved Sep 24, 2026, 05:10 PM UTC
- identified Sep 24, 2026, 03:11 PM UTC
Due to an issue with notifications, we've paused the delivery of notifications. Our team is working on it.
- resolved Sep 24, 2026, 05:10 PM UTC
Notifications are operating as expected
Major September 12, 2026 Intermittent 404 Errors Affecting Platform Access 1h 31m go-cell-002 - LumApps (go-cell-002 - LumApps)
Started Sep 12, 2026, 07:38 AM UTC· resolved Sep 12, 2026, 09:09 AM UTC
- investigating Sep 12, 2026, 07:38 AM UTC
We are currently investigating an issue causing intermittent 404 errors when accessing the platform for customers hosted on the affected cell. Our teams are actively investigating.
- investigating Sep 12, 2026, 08:32 AM UTC
We are continuing to investigate intermittent 404 errors affecting platform access for customers hosted on the affected cell. Our teams are actively working to identify the cause and restore consistent access. We will provide another update as more information becomes available. We...
- resolved Sep 12, 2026, 09:09 AM UTC
The issue has been resolved, and services have been fully restored. We appreciate your patience and understanding while our teams worked to resolve the issue. Thank you.
Major August 26, 2026 High latencies on LumApps US-2 (go-cell-002) 1h 32m go-cell-002 - LumApps (go-cell-002 - LumApps)
Started Aug 26, 2026, 04:47 AM UTC· resolved Aug 26, 2026, 06:20 AM UTC
- investigating Aug 26, 2026, 04:47 AM UTC
The platform is not loading on LumApps US-2 (go-cell-002). Root cause has been identified and we are working on fixing it.
- investigating Aug 26, 2026, 04:59 AM UTC
We deployed a mitigation that restores the main features. However, we are still working on restoring third-party connections (user provisioning, integrations, etc...).
- resolved Aug 26, 2026, 06:20 AM UTC
Our engineering team has addressed the situation. Everything is running smoothly again. We apologize for the interruption to your workflow.
Minor July 8, 2026 Notification Issues on ms-cell-001 15h 28m ms-cell-001 - LumApps (ms-cell-001 - LumApps)
Started Jul 08, 2026, 04:25 PM UTC· resolved Jul 09, 2026, 07:54 AM UTC
- investigating Jul 08, 2026, 04:25 PM UTC
We are currently investigating an issue affecting customers on ms-cell-001, where notification delivery latency has significantly increased. Our team is actively working to resolve this, and we will provide updates as they become available.
- resolved Jul 09, 2026, 07:54 AM UTC
All notifications delays have been resolved.
Major May 12, 2026 Platform not loading on LumApps US-2 (go-cell-002) 29m go-cell-002 - LumApps (go-cell-002 - LumApps)
Started May 12, 2026, 01:25 PM UTC· resolved May 12, 2026, 01:55 PM UTC
- investigating May 12, 2026, 01:25 PM UTC
Our platforms are experiencing loading issue. Our team is already on it. Please check back in a few minutes.
- resolved May 12, 2026, 01:55 PM UTC
Our engineering team has addressed the situation. Everything is running smoothly again. We apologize for the interruption to your workflow.
Minor May 5, 2026 Analytics Loading Issues 1h 16m go-cell-001- LumApps (go-cell-001- LumApps), go-cell-002 - LumApps (go-cell-002 - LumApps), go-cell-003 - LumApps (go-cell-003 - LumApps), go-cell-005 - LumApps (go-cell-005 - LumApps) and 4 more
Started May 05, 2026, 05:57 PM UTC· resolved May 05, 2026, 07:13 PM UTC
- investigating May 05, 2026, 05:57 PM UTC
We are currently investigating reports of analytics data failing to load within the back office. Our team is working to resolve the issue as quickly as possible.
- resolved May 05, 2026, 07:13 PM UTC
Analytics are now loading as expected. Thank you for your patience while we worked to get things back on track.
Major April 6, 2026 Issue with content update LumApps EU-5 / go-cell-005 8h go-cell-005 - LumApps (go-cell-005 - LumApps)
Started Apr 06, 2026, 08:30 AM UTC· resolved Apr 06, 2026, 04:30 PM UTC
- investigating Apr 06, 2026, 08:30 AM UTC
We are currently investigating an issue where modifications made within the CMS are not reflecting on the live site. Our engineering team is identifying the cause and working on a fix. Existing content remains accessible, but new updates may be delayed. We will provide another...
- investigating Apr 06, 2026, 12:40 PM UTC
After first mitigation actions, we see improvement on the system overall performance. However we're still investigating an issue blocking content creation and updates on existing content. Our engineering team is still working around the clock to fully resolve the issue.
- investigating Apr 06, 2026, 02:19 PM UTC
The team is actively investigating an issue that is preventing new content from being created and existing content from being updated. We are working diligently to resolve the issue.
- investigating Apr 06, 2026, 03:45 PM UTC
The team continues to actively investigate the issue impacting the creation of new content and updates to existing content. We remain focused on identifying a resolution as quickly as possible and appreciate your continued patience.
- investigating Apr 06, 2026, 03:46 PM UTC
We have successfully mitigated the root cause of the issue. The ability to save content is now working as expected, and content will be available immediately once again. If you need to immediately update any of the lingering content, please open the content in the CMS and click "Save"...
- resolved Apr 06, 2026, 04:30 PM UTC
The issue with content publication have been mitigated and resolved. We have confirmed that contents published or updated during the incident are now correctly displaying on go-cell-005. We apologize for the disruption this incident caused and thank you for your patience.
Major April 3, 2026 Issue with content update LumApps EU-5 / go-cell-005 4h 23m go-cell-005 - LumApps (go-cell-005 - LumApps)
Started Apr 03, 2026, 05:01 PM UTC· resolved Apr 03, 2026, 09:24 PM UTC
- investigating Apr 03, 2026, 05:01 PM UTC
We are currently investigating an issue where modifications made within the CMS are not reflecting on the live site. Our engineering team is identifying the cause and working on a fix. Existing content remains accessible, but new updates may be delayed. We will provide another update...
- investigating Apr 03, 2026, 06:06 PM UTC
We are continuing to work toward a resolution for the ongoing CMS issues. While mitigation actions are currently underway, we have identified that this issue is also affecting content access via direct links, system notifications, and recent newsletters. Users clicking...
- investigating Apr 03, 2026, 06:59 PM UTC
Our engineering team is still working around the clock to resolve the CMS and content access issues. Despite ongoing mitigation actions, we have not yet seen a significant improvement in system performance.
- investigating Apr 03, 2026, 08:28 PM UTC
Our mitigation efforts are showing positive signs and are now rolling out across production. Content updates and referral links (newsletters/notifications) are beginning to function as expected. We will provide a final update once the propagation is complete and services are fully restored.<...
- resolved Apr 03, 2026, 09:24 PM UTC
We have successfully mitigated the issue affecting CMS modifications and external links. We are now in the final stages of propagation. If you encounter any lingering issues with specific links or pages, please open the content in the CMS and click "Save" again. This will...
Major March 6, 2026 Android App Issues 5h 14m LumApps Mobile Application (LumApps Mobile Application)
Started Mar 06, 2026, 06:37 PM UTC· resolved Mar 06, 2026, 11:52 PM UTC
- investigating Mar 06, 2026, 06:37 PM UTC
We’re aware that our Android app is currently experiencing loading issues and crashes across all devices. Our engineers are on the case and working toward a fix as we speak. Thanks for your patience — we'll get you back online soon!
- investigating Mar 06, 2026, 08:09 PM UTC
Our engineering team has identified the root cause and is currently building a new version of the app containing the fix. Next Steps: We will begin deploying this update to the Google Play Store shortly. Once the deployment is confirmed and live for all regions, we will provide a...
- resolved Mar 06, 2026, 11:52 PM UTC
We’ve released an update to fix the recent loading issues. If you had the issue, please update your app via the Google Play Store to the latest version (2026.0306.00).
Minor March 4, 2026 Global Search Service Disruption 40m go-cell-001- LumApps (go-cell-001- LumApps)
Started Mar 04, 2026, 06:05 PM UTC· resolved Mar 04, 2026, 06:46 PM UTC
- investigating Mar 04, 2026, 06:05 PM UTC
The search functionality for go-cell-001 is currently experiencing intermittent issues. Our engineering team is aware of the problem and is investigating.
- investigating Mar 04, 2026, 06:14 PM UTC
Global Search is recovering and functionality is being restored.
- resolved Mar 04, 2026, 06:46 PM UTC
The issue impacting search for go-cell-001 has been resolved, and functionality has been restored.
Minor February 25, 2026 Mobile App Content Display Issues 35m go-cell-001- LumApps (go-cell-001- LumApps), go-cell-002 - LumApps (go-cell-002 - LumApps), go-cell-003 - LumApps (go-cell-003 - LumApps), go-cell-005 - LumApps (go-cell-005 - LumApps) and 3 more
Started Feb 25, 2026, 09:31 AM UTC· resolved Feb 25, 2026, 10:07 AM UTC
- investigating Feb 25, 2026, 09:31 AM UTC
We are currently investigating reports that some users are experiencing issues with content failing to load or display correctly within the mobile app. Our engineering team is actively looking into the root cause. We will provide an update as soon as we have more information. ...
- resolved Feb 25, 2026, 10:07 AM UTC
The mobile app behavior is back to normal, and all content is loading as expected. We apologize for any disruption this caused to your day and appreciate your patience while our team worked to fix it.
Minor February 24, 2026 LumApps EU - Issues with AI module 2d 1h go-cell-005 - LumApps (go-cell-005 - LumApps), ms-cell-001 - LumApps (ms-cell-001 - LumApps), go-cell-003 - Play (go-cell-003 - Play), go-cell-600 - LumApps (go-cell-600 - LumApps)
Started Feb 24, 2026, 01:54 PM UTC· resolved Feb 26, 2026, 03:04 PM UTC
- investigating Feb 24, 2026, 01:54 PM UTC
We have identified an intermittent issue affecting the Ask AI module. Our team is actively working on implementing a fix. We will continue to provide updates here as work progresses.
- resolved Feb 26, 2026, 03:04 PM UTC
The intermittent issue affecting the Ask AI module has been fully resolved. Our team has successfully implemented a fix and confirmed that the service is operating normally. Thank you for your patience while we addressed this.
Major February 4, 2026 Resolved: Brief Login Disruption – go-cell-001- LumApps (go-cell-001- LumApps), go-cell-002 - LumApps (go-cell-002 - LumApps), go-cell-003 - LumApps (go-cell-003 - LumApps), go-cell-005 - LumApps (go-cell-005 - LumApps) and 3 more
Started Feb 04, 2026, 09:38 AM UTC· resolved Feb 04, 2026, 09:38 AM UTC
- resolved Feb 04, 2026, 09:38 AM UTC
Between 10:19 (Paris) and 10:24 (Paris), we experienced a brief issue resulting in login failures for a subset of users. The issue has been identified and resolved. All systems are currently operational and no further action is required from users.
Minor January 28, 2026 Issues processing videos longer than 1 hour on LumApps Play 5d 15h ms-cell-001 - LumApps (ms-cell-001 - LumApps), ms-cell-002 - LumApps (ms-cell-002 - LumApps), go-cell-005 - Play (go-cell-005 - Play), go-cell-002 - Play (go-cell-002 - Play) and 3 more
Started Jan 28, 2026, 05:44 PM UTC· resolved Feb 03, 2026, 09:15 AM UTC
- investigating Jan 28, 2026, 05:44 PM UTC
Our engineers are working on an issue affecting the encoding process within LumApps Play. This currently impacts new video uploads that exceed 1 hour in duration, causing them to fail during the processing stage. Videos shorter than 1 hour are processing normally. Our...
- resolved Feb 03, 2026, 09:15 AM UTC
The issue affecting the encoding process for videos exceeding 1 hour in duration has been fixed. New video uploads are now processing normally, regardless of their length. We have confirmed successful encoding on previously failing videos and will maintain active monitoring on all...
Minor January 23, 2026 Navigation display issue on platform of LumApps EU-MS-1 (ms-cell-001) – ms-cell-001 - LumApps (ms-cell-001 - LumApps)
Started Jan 23, 2026, 03:58 PM UTC· resolved Jan 23, 2026, 03:58 PM UTC
- resolved Jan 23, 2026, 03:58 PM UTC
Customer have experienced navigation display issues. We mitigated the issue and will keep monitoring closely.
Minor January 15, 2026 CSS Not Properly Loading – ms-cell-001 - LumApps (ms-cell-001 - LumApps), ms-cell-002 - LumApps (ms-cell-002 - LumApps)
Started Jan 15, 2026, 04:59 PM UTC· resolved Jan 15, 2026, 04:59 PM UTC
- resolved Jan 15, 2026, 04:59 PM UTC
We identified an issue that prevented CSS from loading properly in the MS cells. The problem has been fixed, and normal styling has been restored.
Minor January 9, 2026 Content Publication Date and Sorting Discrepancies 7h 12m go-cell-001- LumApps (go-cell-001- LumApps), go-cell-002 - LumApps (go-cell-002 - LumApps), go-cell-003 - LumApps (go-cell-003 - LumApps), go-cell-005 - LumApps (go-cell-005 - LumApps) and 2 more
Started Jan 09, 2026, 09:18 AM UTC· resolved Jan 09, 2026, 04:31 PM UTC
- investigating Jan 09, 2026, 09:18 AM UTC
We are currently experiencing an issue affecting the publication dates of certain content items. As a result, content list widgets (such as "Latest News" or "Recent Updates") may display items in the incorrect order. Our engineering team has identified the cause and is...
- resolved Jan 09, 2026, 04:31 PM UTC
The issue affecting content publication dates has been resolved. A fix has been deployed to correct the sorting logic in all content list widgets. We apologize for the inconvenience.
Minor January 7, 2026 Image loading issue – ms-cell-001 - LumApps (ms-cell-001 - LumApps), ms-cell-002 - LumApps (ms-cell-002 - LumApps)
Started Jan 07, 2026, 06:35 PM UTC· resolved Jan 07, 2026, 06:35 PM UTC
- resolved Jan 07, 2026, 06:35 PM UTC
We have briefly experienced issues loading images on the platform. This has been resolved following a swift response from our engineering team. We apologize for the inconvience.
Minor December 2, 2025 Issue on Extensions 15m go-cell-001- LumApps (go-cell-001- LumApps), go-cell-002 - LumApps (go-cell-002 - LumApps), go-cell-003 - LumApps (go-cell-003 - LumApps), go-cell-005 - LumApps (go-cell-005 - LumApps) and 4 more
Started Dec 02, 2025, 01:11 PM UTC· resolved Dec 02, 2025, 01:26 PM UTC
- investigating Dec 02, 2025, 01:11 PM UTC
We are currently investigating an issue affecting our extension service, following reports from multiple customers around. Our team is propagating mitigationmitigation.
- resolved Dec 02, 2025, 01:26 PM UTC
Mitigation efforts were successful, and the underlying issue affecting the extension service has been resolved. Full service has been restored to all customers. We will continue to monitor the performance closely.
Minor November 19, 2025 Notification Delivery Delays on LumApps EU-3 (go-cell-003) 7h 45m go-cell-003 - LumApps (go-cell-003 - LumApps)
Started Nov 19, 2025, 08:24 AM UTC· resolved Nov 19, 2025, 04:09 PM UTC
- investigating Nov 19, 2025, 08:24 AM UTC
We are actively investigating an issue where our internal monitoring systems have detected abnormal latency in the delivery of user notifications. Users may experience a delay in receiving notifications. System functionality remains operational, but delivery times are...
- resolved Nov 19, 2025, 04:09 PM UTC
Notification delivery is now operating at normal performance levels.
Major November 4, 2025 Loading issue on EU-MS-1 (ms-cell-001) 46m ms-cell-001 - LumApps (ms-cell-001 - LumApps)
Started Nov 04, 2025, 08:45 AM UTC· resolved Nov 04, 2025, 09:31 AM UTC
- identified Nov 04, 2025, 08:45 AM UTC
We are currently experiencing loading issues across our CMS service since 9:24 CET). Our team is actively investigating the cause and working to resolve it quickly. We apologize for the inconvenience and appreciate your patience.
- investigating Nov 04, 2025, 09:11 AM UTC
We have implemented an initial mitigation that has significantly improved general content loading and page responsiveness. Most services are now functional. However, we are still experiencing an issue with image loading. Our engineering team is actively diagnosing the root...
- resolved Nov 04, 2025, 09:31 AM UTC
The performance degradation and subsequent image loading issues have been fully mitigated and resolved. We have confirmed that content is loading quickly and images are displaying correctly across all platforms. We apologize for the disruption this incident caused and thank you for...
Major October 29, 2025 Access issue on LumApps EU-MS-1 (ms-cell-001) & JP-MS-2 (ms-cell-002) 15h 23m ms-cell-001 - LumApps (ms-cell-001 - LumApps), ms-cell-002 - LumApps (ms-cell-002 - LumApps)
Started Oct 29, 2025, 03:57 PM UTC· resolved Oct 30, 2025, 07:21 AM UTC
- identified Oct 29, 2025, 03:57 PM UTC
We are experiencing issue on the cells LumApps EU-MS-1 (ms-cell-001) and cell LumApps EU-MS-2 (ms-cell-002). Our team is investigating. We will update as soon as possible.
- investigating Oct 29, 2025, 04:18 PM UTC
The current investigation suggests the issue may be related to our cloud provider, Azure. We are actively engaging with Azure support to confirm the root cause and determine the appropriate mitigation steps. We will provide another update as soon as we have confirmed details from Azure or...
- investigating Oct 29, 2025, 04:27 PM UTC
Our team has confirmed that the disruption is a result of an ongoing issue with our cloud provider, Microsoft Azure. We have correlated our internal data with the information provided on the Azure Service Health Dashboard. Impact and Azure Status: <a href="https://azure.status....
- investigating Oct 29, 2025, 05:13 PM UTC
This is an update on the incident affecting EU-MS-1 (ms-cell-001) and JP-MS-2 (ms-cell-002). The root cause remains confirmed as a dependency on an ongoing Microsoft Azure platform issue. Latest Information from Azure: We are forwarding the latest status update provided by Azure...
- investigating Oct 29, 2025, 05:46 PM UTC
This is the latest update regarding the incident affecting EU-MS-1 (ms-cell-001) and JP-MS-2 (ms-cell-002). The disruption is still tied to the ongoing issue with our cloud provider, Microsoft Azure. Latest Information from Azure: Below is the newest status update we have...
- investigating Oct 29, 2025, 06:22 PM UTC
This is the latest update regarding the incident affecting EU-MS-1 (ms-cell-001) and JP-MS-2 (ms-cell-002). The disruption is still tied to the ongoing issue with our cloud provider, Microsoft Azure. Latest Information from Azure: Below is the newest status update we have...
- investigating Oct 29, 2025, 07:00 PM UTC
This is the most recent update on the incident affecting EU-MS-1 (ms-cell-001) and JP-MS-2 (ms-cell-002). Latest Status from Azure: We have received the following new status update from our provider, Microsoft Azure: Impact and Azure Status: https://azure.status.microsoft/...
- investigating Oct 29, 2025, 07:38 PM UTC
Our cloud provider, Microsoft Azure, has confirmed they have initiated a recovery process for the underlying issue. This is a crucial step towards full resolution. Latest Status from Azure: We have received the following new status update from our provider, Microsoft Azure: ...
- investigating Oct 29, 2025, 08:10 PM UTC
This is an update on the incident affecting EU-MS-1 (ms-cell-001) and JP-MS-2 (ms-cell-002). While Azure has initiated its recovery process, we have received updated information indicating that the full resolution and stabilization timeline will be longer than initially anticipated. ...
- investigating Oct 29, 2025, 09:52 PM UTC
While our cloud provider, Microsoft Azure, has not yet indicated a full resolution on their status page, our internal monitoring and testing are showing a marked and sustained improvement in product behavior across both affected cells. This suggests that the recovery actions Azure...
- resolved Oct 30, 2025, 07:21 AM UTC
Our team has confirmed that the underlying issue with the cloud provider, Microsoft Azure, is now in the final stages of resolution on their side. Information are available at https://azure.status.microsoft/en-us/status/history/ Tracking ID: YKYN-BWZ. Our own cells have been stable...