LumApps incident

Issues processing videos longer than 1 hour on LumApps Play

Resolved after 5 days 15 hours, affecting ms-cell-001 - LumApps (ms-cell-001 - LumApps) and ms-cell-002 - LumApps (ms-cell-002 - LumApps) and 1 more, on January 28, 2026.

resolved Feb 03, 2026, 09:15 AM UTC

The issue affecting the encoding process for videos exceeding 1 hour in duration has been fixed. New video uploads are now processing normally, regardless of their length. We have confirmed successful encoding on previously failing videos and will maintain active monitoring on all...

Started: Jan 28, 2026, 05:44 PM UTC
Resolved: Feb 03, 2026, 09:15 AM UTC
Duration: 5d 15h
Detected by Pingoru: Jan 28, 2026, 05:44 PM UTC

Affected components

ms-cell-001 - LumApps (ms-cell-001 - LumApps)ms-cell-002 - LumApps (ms-cell-002 - LumApps)go-cell-005 - Play (go-cell-005 - Play)go-cell-002 - Play (go-cell-002 - Play)ms-cell-001 - Play (ms-cell-001 - Play)ms-cell-002 - Play (ms-cell-002 - Play)go-cell-600 - Play (go-cell-600 - Play)

Update timeline

investigating Jan 28, 2026, 05:44 PM UTC

Our engineers are working on an issue affecting the encoding process within LumApps Play. This currently impacts new video uploads that exceed 1 hour in duration, causing them to fail during the processing stage. Videos shorter than 1 hour are processing normally. Our...
resolved Feb 03, 2026, 09:15 AM UTC

The issue affecting the encoding process for videos exceeding 1 hour in duration has been fixed. New video uploads are now processing normally, regardless of their length. We have confirmed successful encoding on previously failing videos and will maintain active monitoring on all...

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