Resolved after 2 hours 22 minutes, on June 14, 2026.
We have now deployed the emergency change and accept direct login to be working for all users. We will keep this event open for monitoring for an additional 30 minutes.
Update timeline
- investigating Jun 14, 2026, 08:22 AM UTC
We are currently investigating reports of intermittent agent login failures on Lightico EU4 / EU1 environments. We will update again within an hour or earlier if a resolution is available. Thank you for your patience.
- investigating Jun 14, 2026, 09:45 AM UTC
We have identified an issue impacting some users attempting to login using direct login to Lightico. We will be performing an emergency change to resolve the issue. The emergency change is not expected to impact any users who are already logged into Lightico.
- investigating Jun 14, 2026, 09:49 AM UTC
We have now deployed the emergency change and accept direct login to be working for all users. We will keep this event open for monitoring for an additional 30 minutes.
- resolved Jun 14, 2026, 10:45 AM UTC
We've now resolved the incident. Thank you for your patience.
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