Lightico Outage History

Started Sep 01, 2026, 03:35 PM UTC· resolved Sep 01, 2026, 04:32 PM UTC

1. investigating Sep 01, 2026, 03:35 PM UTC

   We're receiving reports of connectivity issues with Lightico We're currently investigating the cause and will post updates here within the next 30 minutes

2. investigating Sep 01, 2026, 03:49 PM UTC

   We've fixed the core issue, and the creation of sessions process has returned to normal. We are monitoring for stability.

3. resolved Sep 01, 2026, 04:32 PM UTC

   Monitoring confirms that Lightico services are functioning as expected. We've now resolved the incident. We apologize for any impact this incident may have caused.

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Started Aug 16, 2026, 11:45 AM UTC· resolved Aug 16, 2026, 01:13 PM UTC

1. investigating Aug 16, 2026, 11:45 AM UTC

   Lightico is investigating this issue impacting users attempting to login to North American profile. We will update further on this issue in the next 30 minutes.

2. investigating Aug 16, 2026, 12:21 PM UTC

   The issues impacting the NA1 login service have been identified and corrections are now taking place to resolve the issue. We will update further on the resolution progress within the next 30 minutes.

3. investigating Aug 16, 2026, 12:50 PM UTC

   Login via the Lightico url is now as expected. Lightico will continue to monitor the environment for stability.

4. resolved Aug 16, 2026, 01:13 PM UTC

   We've now resolved the incident. Thank you for your patience.

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Started Aug 16, 2026, 11:37 AM UTC· resolved Aug 16, 2026, 11:40 AM UTC

1. resolved Aug 16, 2026, 11:40 AM UTC

   The Lightico login url is now presenting the login options as expected. We've now resolved the incident. Thank you for your patience.

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Started Jul 29, 2026, 01:02 AM UTC· resolved Jul 29, 2026, 01:38 PM UTC

1. investigating Jun 11, 2026, 09:51 AM UTC

   We are writing to inform you of two upcoming changes to Lightico's Salesforce integration. Both changes are driven by Salesforce's evolving security requirements. Please review the full details [in our knowledge base article](https://knowledge.lightico.com/docs/important-updates-to-lightico-s-salesforce-integration-june-2026). A brief summary is below. 1. Change 1 – OAuth Security Controls | 23 June 2026, 6:00 AM UTC | **No action required** 2. Change 2 – Upgrade to the Latest Lightico for Salesforce App | Deprecation deadline: 30 September 2026 | **Action required** For assistance with the upgrade or any questions, please reach out to your Customer Success Manager or contact Lightico Support. Full details, including upgrade steps and timelines, are available in the knowledge base article linked above. Thank you for your continued partnership.

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Started Jul 26, 2026, 08:01 AM UTC· resolved Jul 26, 2026, 02:30 PM UTC

1. investigating May 27, 2026, 01:28 PM UTC

   As part of our commitment to delivering reliable, stable operations, we’re introducing an infrastructure enhancement to further strengthen the performance and availability of Lightico platform services. Starting August 15, 2026, API throughput limiting will be enabled across all production environments. This update is designed to enhance overall system stability and availability. No impact is expected to your current usage. If you are using the Lightico Public API, we recommend reviewing the following article for additional context and best practices: https://knowledge.lightico.com/docs/api-throughput-limiting-what-it-is-and-what-to-expect If you access Lightico through the standalone product, this update does not apply to you. As always, our team is here to support you. If you have any questions or would like to discuss your specific usage, please don’t hesitate to reach out. Thank you for your continued partnership, The Lightico Team

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Started Jun 25, 2026, 08:07 AM UTC· resolved Jun 25, 2026, 08:19 PM UTC

1. investigating Jun 25, 2026, 08:07 AM UTC

   We are currently investigating an issue impacting some services on Lightico EU5. We will update again in 30 minutes.

2. resolved Jun 25, 2026, 08:19 PM UTC

   This issue has been resolved and EU5 services are confirmed to be restored now. We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.

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Started Jun 24, 2026, 06:44 AM UTC· resolved Jun 24, 2026, 03:46 PM UTC

1. investigating Jun 24, 2026, 06:44 AM UTC

   We are writing to inform you of an ongoing incident affecting some Lightico vSuite services hosted in our UK data centre, which began at 20:41 on 23 June 2026. Current service status: • vScreen — Restored ✓ • vDoc — Restored ✓ • vDoc2 File Upload — Impacted (under active recovery) • DCP (EU5) — Impacted (under active recovery) Our teams are actively working to restore the remaining affected services. We will provide a further update within 30 minutes. We apologise for any disruption this may cause and appreciate your patience. Lightico Support Team

2. investigating Jun 24, 2026, 07:10 AM UTC

   We are seeing improvement to the previously reported incident. File uploads in vDoc2 are now completing successfully. Current service status: • vScreen — Restored ✓ • vDoc — Restored ✓ • vDoc2 File Upload — Restored ✓. Monitoring for stability. • DCP (EU5) — Under active recovery Our teams continue to monitor all services closely to ensure full stability. We will provide a further update shortly. We appreciate your patience throughout this incident. Lightico Support Team

3. resolved Jun 24, 2026, 03:46 PM UTC

   All services are confirmed to be fully restored, and we are now resolving this incident. If you continue to experience any issues, please contact our support team and we will assist you promptly. Thank you for your patience throughout this incident. Lightico Support Team

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Started Jun 16, 2026, 06:50 AM UTC· resolved Jun 16, 2026, 07:42 AM UTC

1. investigating Jun 16, 2026, 06:50 AM UTC

   We are currently investigating an incident affecting services on Lightico Sandbox EU environment. Our engineering team is actively investigating the issue. Further updates will be posted here as they become available.

2. investigating Jun 16, 2026, 07:24 AM UTC

   The service disruption affecting the Lightico Sandbox EU environment has been mitigated and the platform is fully operational.

3. resolved Jun 16, 2026, 07:42 AM UTC

   We've now resolved the incident. Thank you for your patience.

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Started Jun 14, 2026, 08:22 AM UTC· resolved Jun 14, 2026, 10:45 AM UTC

1. investigating Jun 14, 2026, 08:22 AM UTC

   We are currently investigating reports of intermittent agent login failures on Lightico EU4 / EU1 environments. We will update again within an hour or earlier if a resolution is available. Thank you for your patience.

2. investigating Jun 14, 2026, 09:45 AM UTC

   We have identified an issue impacting some users attempting to login using direct login to Lightico. We will be performing an emergency change to resolve the issue. The emergency change is not expected to impact any users who are already logged into Lightico.

3. investigating Jun 14, 2026, 09:49 AM UTC

   We have now deployed the emergency change and accept direct login to be working for all users. We will keep this event open for monitoring for an additional 30 minutes.

4. resolved Jun 14, 2026, 10:45 AM UTC

   We've now resolved the incident. Thank you for your patience.

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Started May 31, 2026, 06:58 AM UTC· resolved May 31, 2026, 07:29 AM UTC

1. resolved Jun 01, 2026, 03:55 PM UTC

   Users attempting to log in via https://login.lightico.com (Agent Desktop) are experiencing login errors. Please note that integration/API access is not affected.

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Started Apr 23, 2026, 07:24 PM UTC· resolved Apr 24, 2026, 05:19 PM UTC

No vendor updates were posted for this incident.

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