Krystal incident
Degraded performance on platinum-lon1.cloudhosting.net
Resolved after 6 hours 46 minutes, affecting Reseller Hosting, on August 24, 2026.
Following extensive monitoring we're happy to report this is now resolved. Any issues, please contact our support team.
Affected components
Update timeline
- investigating Aug 24, 2026, 11:02 AM UTC
We are seeing increased connection times to the mariadb database server on platinum-lon1.cloudhosting.net and are investigating the root cause. This may result in slower page load times or database connection timeouts.
- monitoring Aug 24, 2026, 11:12 AM UTC
We have identified the problem queries causing the slow down and taken mitigation steps to prevent them causing further issues. We are continuing to monitor.
- resolved Aug 24, 2026, 05:49 PM UTC
Following extensive monitoring we're happy to report this is now resolved. Any issues, please contact our support team.
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