Resolved after 22 days 6 hours, affecting Krystal Website, Billing & Identity, on May 7, 2026.
We can confirm that incoming bank transfer payments are now being received. We will continue to monitor this closely over the coming days. Thank you for your patience and understanding during this time.
Affected components
Update timeline
- investigating Apr 29, 2026, 02:17 PM UTC
We have become aware of an issue with bank transfers not being accepted by our Banking Provider and are working with them to discover a resolution as soon as possible. Card and PayPal payments are unaffected. We apologise for any inconvenience caused by this, though please reach out to our Support team should you have any questions or concerns.
- investigating May 01, 2026, 07:57 AM UTC
We are still working to resolve the issue with incoming payments. Thank you for your patience during this time.
- investigating May 07, 2026, 08:13 AM UTC
We are still working with our banking provider to resolve the issues with bank transfer payments. Thank you for your patience, we will provide further updates in due course.
- monitoring May 07, 2026, 09:39 AM UTC
We can confirm that incoming bank transfer payments are now being received. We will continue to monitor this closely over the coming days. Thank you for your patience and understanding during this time.
Your product runs on more than Krystal
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services