Resolved after 55 minutes, affecting Shared Hosting and Business Hosting and 1 more, on July 28, 2026.
This issue has since been resolved, but there is a delay due to some servers having been rebooted and the applied fix to load levels on all servers returning to normal. We are working on this, and everything should be fully working as expected shortly.
Affected components
Update timeline
- investigating Jul 28, 2026, 12:24 PM UTC
We are aware of a higher than normal load across our shared servers at the moment which may be leading to slower connectivity times when accessing websites. Our team is currently investigating.
- resolved Jul 28, 2026, 12:42 PM UTC
This has now been resolved. A firewall change rollout triggered a mass reload which inadvertently caused high load across multiple servers. We've updated our processes to avoid the issue reoccurring. We apologise for any inconvenience caused.
- monitoring Jul 28, 2026, 01:09 PM UTC
This issue has since been resolved, but there is a delay due to some servers having been rebooted and the applied fix to load levels on all servers returning to normal. We are working on this, and everything should be fully working as expected shortly.
- resolved Jul 28, 2026, 01:20 PM UTC
All services are fully restored and operating normally
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