Krystal incident

Connections From Virgin Media Failing

Resolved after 8 hours 49 minutes, on July 27, 2026.

monitoring Jul 27, 2026, 09:34 PM UTC

Some users connecting via Virgin Media may experience difficulty accessing our services. This issue is originating from Virgin Media's network, not our infrastructure. We are monitoring the incident.

Started
Jul 27, 2026, 09:34 PM UTC
Resolved
Jul 28, 2026, 06:24 AM UTC
Duration
8h 49m
Detected by Pingoru
Jul 27, 2026, 09:34 PM UTC

Update timeline

  1. monitoring Jul 27, 2026, 09:34 PM UTC

    Some users connecting via Virgin Media may experience difficulty accessing our services. This issue is originating from Virgin Media's network, not our infrastructure. We are monitoring the incident.

  2. resolved Jul 28, 2026, 06:24 AM UTC

    No more drops overnight. This seems to be resolved.

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