Krystal incident

Katapult Hypervisor Down - katapult-uk-nle-c04-v10

Resolved after 11 minutes, affecting Reseller Hosting, on April 7, 2026.

resolved Apr 07, 2026, 12:52 PM UTC

The result of this was due to a disk issue on the compute node which caused this to crash. We're happy this has now been resolved and the servers are running fine on the other nodes.

Started
Apr 07, 2026, 12:40 PM UTC
Resolved
Apr 07, 2026, 12:52 PM UTC
Duration
11m
Detected by Pingoru
Apr 07, 2026, 12:40 PM UTC

Affected components

Reseller Hosting

Update timeline

  1. investigating Apr 07, 2026, 12:40 PM UTC

    We're currently seeing an issue with one of our Hypervisors which is affecting several servers. We're investigating this and will provide updates as this is progressed.

  2. identified Apr 07, 2026, 12:41 PM UTC

    We're currently failing over the servers onto other nodes to bring these back up.

  3. monitoring Apr 07, 2026, 12:46 PM UTC

    Servers are now back up and running on a new node. We're continuing to monitor.

  4. resolved Apr 07, 2026, 12:52 PM UTC

    The result of this was due to a disk issue on the compute node which caused this to crash. We're happy this has now been resolved and the servers are running fine on the other nodes.

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