Krystal incident

Delays in DNS/domain changes on shared hosting

Resolved after 25 days 14 hours, affecting Shared Hosting and Business Hosting and 1 more, on June 24, 2026.

monitoring Jun 24, 2026, 10:14 PM UTC

The DNS changes queue is gradually falling which will resolve this, however we're continuing to monitor closely

Started
Jun 24, 2026, 07:19 PM UTC
Resolved
Jul 20, 2026, 09:30 AM UTC
Duration
25d 14h
Detected by Pingoru
Jun 24, 2026, 07:19 PM UTC

Affected components

Shared HostingBusiness HostingReseller Hosting

Update timeline

  1. investigating Jun 24, 2026, 07:19 PM UTC

    Users may see intermittent delays with making domain or DNS changes within cPanel or WHM, for example adding a domain name or changing a DNS record

  2. monitoring Jun 24, 2026, 10:14 PM UTC

    The DNS changes queue is gradually falling which will resolve this, however we're continuing to monitor closely

  3. resolved Jul 20, 2026, 09:30 AM UTC

    This has been confirmed as resolved

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