Krystal incident

Managed WordPress database connections

Resolved after 28 minutes, on September 24, 2026.

monitoring Sep 24, 2026, 10:43 AM UTC

A connectivity issue has been identified and resolved. Sites should now be loading as normal and we will continue to monitor for any further issues.

Started
Sep 24, 2026, 10:25 AM UTC
Resolved
Sep 24, 2026, 10:53 AM UTC
Duration
28m
Detected by Pingoru
Sep 24, 2026, 10:25 AM UTC

Update timeline

  1. investigating Sep 24, 2026, 10:25 AM UTC

    We're aware of a potential issue with database connections on our Managed WordPress platform. We're investigating and will update again as soon as we're able.

  2. monitoring Sep 24, 2026, 10:43 AM UTC

    A connectivity issue has been identified and resolved. Sites should now be loading as normal and we will continue to monitor for any further issues.

  3. resolved Sep 24, 2026, 10:53 AM UTC

    Database connectivity for Managed WordPress sites has now been restored.

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