Resolved after 3 days 12 hours, affecting Krystal Website, Billing & Identity, on September 19, 2026.
Identity access has been restored. We will continue to monitor the situation.
Affected components
Update timeline
- investigating Sep 19, 2026, 10:21 PM UTC
We're carrying out emergency maintenance on Identity, the service that handles login and authentication for Krystal.io: http://Krystal.io and services that sign in through it. While the work is underway you may be unable to log in, and existing sessions may be signed out. Hosted services, email, websites and phone calls are unaffected and continue to run normally.
- monitoring Sep 20, 2026, 08:10 AM UTC
Identity access has been restored. We will continue to monitor the situation.
- resolved Sep 23, 2026, 10:48 AM UTC
Service was restored and users can login again.
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