Krystal incident

SitePro "Plugin requires Update" messages

Resolved after 13 minutes, affecting Shared Hosting and Business Hosting and 1 more, on September 4, 2026.

resolved Sep 04, 2026, 09:26 AM UTC

The issue has now been resolved. You are now ok to publish sites. If you have published your site during the issue, republishing will clear these warning messages. We apologise for any issues caused by this and thank you for your patience.

Started
Sep 04, 2026, 09:12 AM UTC
Resolved
Sep 04, 2026, 09:26 AM UTC
Duration
13m
Detected by Pingoru
Sep 04, 2026, 09:12 AM UTC

Affected components

Shared HostingBusiness HostingReseller Hosting

Update timeline

  1. investigating Sep 04, 2026, 09:12 AM UTC

    We're aware of an update issue on the SitePro server which is generating "This plugin required Upgrade" messages on websites. For clients using this service, we suggest you Do Not Publish changes while this issue is ongoing as this will set these messages on the elements of the live website. We're working with the product vendors to get this resolved.

  2. resolved Sep 04, 2026, 09:26 AM UTC

    The issue has now been resolved. You are now ok to publish sites. If you have published your site during the issue, republishing will clear these warning messages. We apologise for any issues caused by this and thank you for your patience.

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