Kore.ai Outage History
Kore.ai is up right nowPingoru has recorded 97 incidents for Kore.ai: 93 in the last 12 months and 26 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 14 | 32 of 720 (4%) |
| May 2026 | 9 | 20 of 744 (3%) |
| June 2026 | 8 | 24 of 720 (3%) |
| July 2026 | 13 | 57 of 744 (8%) |
| August 2026 | 8 | 44 of 744 (6%) |
| September 2026 | 8 | 15 of 720 (2%) |
| October 2026 | 8 | 6 of 576 (1%) |
Incidents, newest first
Major October 23, 2026 US Region - Artemis - Observing issues with analytics and dashboard loading 1h 34m Insights
Started Oct 23, 2026, 04:00 PM UTC· resolved Oct 23, 2026, 05:35 PM UTC
- identified Oct 23, 2026, 05:35 PM UTC
Dear Users, We are observing issues with the loading of the analytics and dashboards of Artemis product in the US region. There is no known impact to any run-time. So the end-users of the deployed solutions are not impacted. We are working on remediating the issue on high priority. We appreciate your patience and understanding while we remediate this issue.
- resolved Oct 23, 2026, 05:39 PM UTC
This incident has been resolved.
Major October 22, 2026 Investigating: Dutch-language bot requests failing in DE Region 1h 53m Bot Uptime
Started Oct 22, 2026, 08:17 AM UTC· resolved Oct 22, 2026, 10:11 AM UTC
- identified Oct 22, 2026, 08:17 AM UTC
Following the DE region release of XO/UXO Platform Version 10.30.1/11.29.1, the Dutch Language Bots are returning errors. We identified the issue and working on resolving it.
- monitoring Oct 22, 2026, 08:30 AM UTC
The issue has been resolved and we are monitoring the progress
- resolved Oct 22, 2026, 10:11 AM UTC
The issue has been resolved around 1:52 PM IST hours.
Major October 19, 2026 KSA Region - Experiencing partial service disruption in the KSA region 45m Bot uptime, Bot Builder
Started Oct 19, 2026, 10:27 PM UTC· resolved Oct 19, 2026, 11:13 PM UTC
- investigating Oct 19, 2026, 10:27 PM UTC
We are currently experiencing a partial service disruption in the KSA region. We are trying to investigate and remediate the issue as soon as we can. Our sincere apologies for the inconvenience caused.
- investigating Oct 19, 2026, 11:03 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 19, 2026, 11:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 19, 2026, 11:13 PM UTC
This incident has been resolved.
Major October 15, 2026 Agent Platform - Service Degradation on US SaaS Region 18m Agentic App, Tool
Started Oct 15, 2026, 11:26 AM UTC· resolved Oct 15, 2026, 11:45 AM UTC
- investigating Oct 15, 2026, 11:26 AM UTC
Users on the US SaaS region may experience Intermittent failures when opening or executing tools within Agent V1 workspaces. We are currently investigating reports of degraded performance affecting tool access on the Agent Platform (US SaaS). Our engineering team is actively working to restore full operational capability. Further updates will be published as soon as available.
- resolved Oct 15, 2026, 11:45 AM UTC
The temporary service degradation affecting authentication and workspace tool access on the Agent Platform (US SaaS) has been fully resolved. The underlying issue causing transient password retry errors and failed initialization of workflow and code tools within Agent V1 workspaces has been identified and remediated. All services on agent-platform.kore.ai are operating normally. We apologize for any inconvenience caused and appreciate your patience
Notice October 13, 2026 Resolved: US Central - Voice calls were not routing to queues 21m
Started Oct 13, 2026, 05:38 PM UTC· resolved Oct 13, 2026, 05:59 PM UTC
- resolved Oct 14, 2026, 06:28 AM UTC
This is to keep you informed that between 13-OCT-2026 23:08 IST [13:38 EDT] and 13-OCT-2026 23:29 IST [13:59 EDT] we experienced an issue affecting inbound voice calls in the US Central Azure production environment. This issue impacted agent transfer functionality where the calls were not consistently being routed to the appropriate queue. Some calls also experienced connection or audio issues. The issue has been resolved with utmost priority adound 13-OCT-2026 23:29 IST [13:59 EDT], and voice call routing is operating normally. We apologize for the disruption and appreciate your patience.
Major October 12, 2026 Experiencing an outage on our UAE Instance with XO10 and XO11 14m Bot Uptime, APIs, Bot Builder, Bot Administrator Application
Started Oct 12, 2026, 07:58 AM UTC· resolved Oct 12, 2026, 08:13 AM UTC
- investigating Oct 12, 2026, 07:58 AM UTC
We are currently investigating the issue.
- monitoring Oct 12, 2026, 08:04 AM UTC
We identified the issue and monitoring the progress.
- resolved Oct 12, 2026, 08:13 AM UTC
This incident has been resolved.
Major October 12, 2026 UAE Region Service Disruption with XO10 Platform on 12th October 2026, 10AM GST –
Started Oct 12, 2026, 06:00 AM UTC· resolved Oct 12, 2026, 06:00 AM UTC
- resolved Oct 12, 2026, 10:43 AM UTC
This is to notify you that our UAE service experienced a disruption on 12 October 2026 from 10:00 AM to 10:25 AM GST with XO10 Platform. The disruption has been resolved, and the service is operating normally. We apologize for the inconvenience caused.
Minor October 5, 2026 All regions - Possible intermittent issues with Kore app and OpenAI integrations. 50m OpenAI
Started Oct 05, 2026, 05:27 PM UTC· resolved Oct 05, 2026, 06:18 PM UTC
- monitoring Oct 05, 2026, 05:27 PM UTC
Dear Users, This is to let you know that we have received a notification from OpenAI status page that there is elevated error rates observed for ChatGPT - Conversations & FedRAMP components. It may be impacting some Kore bots if OpenAI integration has been used. We are tracking the incident on their status page: https://status.openai.com/incidents/9rt7tbmk
- resolved Oct 05, 2026, 06:18 PM UTC
OpenAI has mitigated the issue affecting ChatGPT conversations and is monitoring recovery. We do not see any further errors being reported by OpenAI for this issue.
Minor September 21, 2026 Resolved: Transient Degradation in AWS Transcribe (ASR) Automated Voice Transcription Services 5m
Started Sep 21, 2026, 03:28 PM UTC· resolved Sep 21, 2026, 03:33 PM UTC
- resolved Sep 21, 2026, 09:53 PM UTC
Impact Severity: Minor / Service Degradation Impact Window: 10:28 AM EST – 10:33 AM EST Incident Description: Between 10:28 AM EST and 10:33 AM EST today, a few of our customers using AWS Transcribe (ASR) automated voice interactions experienced a brief service disruption affecting Speech-to-Text processing. During this short window, a subset of callers utilizing automated voice navigation experienced transcription processing errors. Root Cause: The issue originated from a transient disruption with our primary third-party Speech-to-Text service provider (AWS Transcribe). The provider's platform has since stabilized, and service was fully restored without internal system modifications required. Current Status & Resolution: System telemetry indicates that voice transcription processing returned to normal parameters at 10:33 AM EST. Our continued monitoring did not indicate any recurrence of this issue.
Major September 18, 2026 DE Region is experiencing Service Disruption with XO/UXO Platform 4h 18m Bot Uptime, APIs, Bot Builder, Bot Administration Application
Started Sep 18, 2026, 06:37 AM UTC· resolved Sep 18, 2026, 10:55 AM UTC
- investigating Sep 18, 2026, 06:37 AM UTC
Hi. This is to notify you that our XO/UXO platform is experiencing a service disruption on our DE Region post our scheduled maintenance. We are actively working on fixing the issue.
- investigating Sep 18, 2026, 06:42 AM UTC
We are continuing to investigate this issue.
- identified Sep 18, 2026, 06:44 AM UTC
The issue has been identified and we are working towards fixing it.
- monitoring Sep 18, 2026, 07:32 AM UTC
The issue has been resolved, and we are monitoring it.
- resolved Sep 18, 2026, 10:55 AM UTC
This incident has been resolved.
Critical September 16, 2026 UAE Region - XO10 service disruption observed 14m Bot Uptime
Started Sep 16, 2026, 11:14 PM UTC· resolved Sep 16, 2026, 11:29 PM UTC
- investigating Sep 16, 2026, 11:14 PM UTC
Dear users, This is to notify you that we are observing a service disruption in UAE region for XO10. We are working on high priority to mitigate the issue. We will keep you updated. We deeply apologise for the inconvenience caused.
- resolved Sep 16, 2026, 11:29 PM UTC
This incident has been resolved.
Critical September 16, 2026 Investigating Partial Outage on UAE Instance 1h 27m Bot Uptime, APIs, Bot Builder
Started Sep 16, 2026, 05:58 AM UTC· resolved Sep 16, 2026, 07:26 AM UTC
- investigating Sep 16, 2026, 05:58 AM UTC
Dear User, We are currently investigating a partial outage affecting our UAE instance. Some customers may experience intermittent service disruptions or degraded performance. Our team is actively investigating the issue and working to restore full service as quickly as possible. We will provide further updates as more information becomes available.
- investigating Sep 16, 2026, 06:40 AM UTC
We are continuing to investigate the issue. We will keep you updated on the progress in the next 15 minutes. We apologize for the inconvenience caused.
- investigating Sep 16, 2026, 06:53 AM UTC
We are continuing to investigate this issue.
- identified Sep 16, 2026, 07:01 AM UTC
The issue related to XO11/UXO has been resolved and is currently being monitored. We are still working on a fix for the XO10 issue.
- monitoring Sep 16, 2026, 07:04 AM UTC
The issue relevant to XO10 has been fixed and is being monitored.
- resolved Sep 16, 2026, 07:26 AM UTC
This incident has been resolved.
Major September 15, 2026 Partial Outage – EU Instance 41m APIs
Started Sep 15, 2026, 10:46 AM UTC· resolved Sep 15, 2026, 11:28 AM UTC
- investigating Sep 15, 2026, 10:46 AM UTC
**Partial Outage – EU Instance** We are aware of an ongoing incident affecting outbound calls on the EU instance. The issue is currently limited to a specific set of IP addresses. Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.
- monitoring Sep 15, 2026, 11:10 AM UTC
Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.
- resolved Sep 15, 2026, 11:28 AM UTC
This incident has been resolved.
Minor September 3, 2026 OpenAI (Third-party) incident notification: Possible impact on Kore apps 2h 12m
Started Sep 03, 2026, 03:43 PM UTC· resolved Sep 03, 2026, 05:55 PM UTC
- resolved Sep 03, 2026, 07:27 PM UTC
This is to keep the Kore users updated that an incident at OpenAI may have impacted your operations on Kore apps. This incident reportedly caused degraded performance of several Codex and OpenAI components. As notified by OpenAI, incident started at Sep 3, 2026, 10:43 AM EST and was resolved around Sep 3, 2026, 12:55 PM EST. For further details, please see https://status.openai.com/incidents/01M1KWEDH417T2CF44YYHZDFCR
Major August 30, 2026 Investigating Issue with XO Platform on IND Instance. 10m Bot Uptime, APIs, Bot Builder, Bot Administration Application and 1 more
Started Aug 30, 2026, 06:40 AM UTC· resolved Aug 30, 2026, 06:50 AM UTC
- investigating Aug 30, 2026, 06:40 AM UTC
We are currently investigating an issue affecting the XO Platform on the IND instance. Our team is actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.
- monitoring Aug 30, 2026, 06:44 AM UTC
A fix has been implemented for the issue affecting the XO Platform on the IND instance. We are currently monitoring the system to ensure stability and confirm that services are operating normally.
- resolved Aug 30, 2026, 06:50 AM UTC
This incident has been resolved.
Minor August 29, 2026 Resolved Incident Update with XO11/UXO Dialog GPT Responses Delay on US Instance 1d
Started Aug 29, 2026, 09:00 AM UTC· resolved Aug 30, 2026, 09:00 AM UTC
- resolved Aug 29, 2026, 02:35 PM UTC
On August 29, 2026, at approximately 2:30 PM IST / 4:00 AM EST, our US SaaS customers may have experienced difficulty accessing the service or receiving Dialog GPT response chunks following the UXO/XO11 version 11.28.0 release. Our team promptly identified the issue and worked to restore normal service. We apologize for any inconvenience this may have caused.
Minor August 28, 2026 Investigating issues with XO Platform on US Region 24m Bot Uptime, APIs, Bot Builder, Bot Administration Application
Started Aug 28, 2026, 07:22 AM UTC· resolved Aug 28, 2026, 07:47 AM UTC
- investigating Aug 28, 2026, 07:22 AM UTC
We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
- investigating Aug 28, 2026, 07:25 AM UTC
We are continuing to investigate the issue.
- identified Aug 28, 2026, 07:40 AM UTC
The issue has been identified, and we are actively working to mitigate it.
- resolved Aug 28, 2026, 07:47 AM UTC
The incident has been resolved. We will continue to monitor the system’s behavior to ensure ongoing stability.
Minor August 26, 2026 Intermittent Bot Response and Performance Degradation observed on Azure West US Instance 15h 10m
Started Aug 26, 2026, 12:40 PM UTC· resolved Aug 27, 2026, 03:50 AM UTC
- resolved Aug 26, 2026, 01:29 PM UTC
Dear User, We observed intermittent bot response issues and performance degradation affecting our US Azure West instance between 6:10 PM and 6:50 PM IST (8:40 AM and 9:20 AM ET). The issue was identified and has been resolved. Service performance has returned to normal. We apologize for any inconvenience caused and appreciate your patience.
Major August 18, 2026 US Region - Voice Gateway - Intermittent incoming call drops observed for around 45 minutes duration 1h 47m
Started Aug 18, 2026, 04:14 PM UTC· resolved Aug 18, 2026, 06:01 PM UTC
- resolved Aug 18, 2026, 08:13 PM UTC
Resolved – Intermittent Call Drops Between 9:44 PM IST (12:14 PM EST) and 10:31 PM IST (1:01 PM EST) on August 18, 2026, we observed intermittent call drops associated with 487 – Request Terminated errors. The issue may have affected a subset of bots during this period. Our teams promptly investigated and resolved the issue. No further occurrences have been observed since 10:31 PM IST (1:01 PM EST). We apologize for any inconvenience caused. We are continuing to monitor the platform to ensure stability and will provide further updates if necessary.
Minor August 10, 2026 NA1 ENT SaaS - Intermittent Intent Detection Failure Observed 24m Bot Uptime, APIs, Bot Builder, Bot Administration Application
Started Aug 10, 2026, 04:50 PM UTC· resolved Aug 10, 2026, 05:14 PM UTC
- investigating Aug 10, 2026, 04:50 PM UTC
We have observed an intermittent issue with intent detection in our NA1 ENT SaaS, and our team is actively working on a fix. We apologize for the inconvenience caused and appreciate your patience and understanding while we work toward resolving the issue.
Critical August 10, 2026 Service Disruption on our DE Region with XO10/XO11 1h 1m Bot Uptime, APIs, Bot Builder
Started Aug 10, 2026, 12:54 PM UTC· resolved Aug 10, 2026, 01:55 PM UTC
- investigating Aug 10, 2026, 12:54 PM UTC
We are currently experiencing a service Disruption on our DE Region with XO11 and we are currently investigating the issue.
- identified Aug 10, 2026, 01:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 10, 2026, 01:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 10, 2026, 01:55 PM UTC
This incident has been resolved.
Critical August 7, 2026 Investigating – Voice Calling Issue (US Instance) 57m Kore IVR
Started Aug 07, 2026, 12:35 AM UTC· resolved Aug 07, 2026, 01:33 AM UTC
- investigating Aug 07, 2026, 12:35 AM UTC
Dear User, We are currently investigating an issue impacting Voice Calls on our US instance. Impact: Customers configured with only one SBC server may experience service disruption. Customers configured with both SBC servers (redundant configuration) are not expected to be impacted. Our engineering teams are actively investigating the issue and working to restore services as quickly as possible. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
- investigating Aug 07, 2026, 12:57 AM UTC
We are continuing to the investigate the issue.
- monitoring Aug 07, 2026, 01:06 AM UTC
The issue is now resolved, and validation is in progress. We are continuing to monitor the behavior closely.
- resolved Aug 07, 2026, 01:33 AM UTC
This incident has been resolved.
Notice July 29, 2026 Login issue with XOCC on JP Region –
Started Jul 29, 2026, 03:30 AM UTC· resolved Jul 29, 2026, 03:30 AM UTC
- resolved Jul 29, 2026, 04:52 AM UTC
We identified an issue affecting the JP region, where a few of customers experienced difficulties logging in to XOCC. A fix has been implemented, and the service has been restored. We are currently monitoring the environment to ensure continued stability. We sincerely apologize for the inconvenience caused and appreciate your patience
Minor July 28, 2026 AU region with Degraded Bot Responses specific to Website Crawl and Document Knowledge Sources with XO11 1h 11m Web Crawler, Application Service, Search Service
Started Jul 28, 2026, 03:52 AM UTC· resolved Jul 28, 2026, 05:03 AM UTC
- investigating Jul 28, 2026, 03:52 AM UTC
Hi. We are currently investigating an issue affecting the AU region in which queries that rely on website-crawled content and uploaded documents may return fallback responses instead of the expected answers. FAQ-based queries continue to function as expected. Our Engineering team is actively investigating the issue, and we will provide further updates as more information becomes available.
- identified Jul 28, 2026, 03:56 AM UTC
The issue has been identified and the fix is being implemented
- monitoring Jul 28, 2026, 04:17 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 28, 2026, 04:37 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 28, 2026, 05:03 AM UTC
This incident has been resolved.
Notice July 23, 2026 Connectivity Issues in Azure West US Region –
Started Jul 23, 2026, 03:00 PM UTC· resolved Jul 23, 2026, 03:00 PM UTC
- resolved Jul 23, 2026, 07:05 PM UTC
Dear User, We would like to inform you that we are aware of an ongoing incident impacting the Azure West US region. Customers using Azure AI Speech Services hosted in the US West region may experience intermittent connectivity issues, increased latency, or difficulties accessing the services. The issue started at 14:44 UTC on 23 July 2026. The impact may include connectivity failures and degraded performance for services hosted within the Azure West US region. Microsoft has identified a potential trigger and is actively working on mitigation by isolating impacted devices and redirecting traffic to healthier infrastructure. Their teams are closely monitoring the recovery progress and assessing customer impact. For the latest updates, please refer to the Microsoft Azure Service Health Status page: https://azure.status.microsoft/en-gb/status