Resolved after 57 minutes, affecting Kore IVR, on August 7, 2026.
The issue is now resolved, and validation is in progress. We are continuing to monitor the behavior closely.
Affected components
Update timeline
- investigating Aug 07, 2026, 12:35 AM UTC
Dear User, We are currently investigating an issue impacting Voice Calls on our US instance. Impact: Customers configured with only one SBC server may experience service disruption. Customers configured with both SBC servers (redundant configuration) are not expected to be impacted. Our engineering teams are actively investigating the issue and working to restore services as quickly as possible. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
- investigating Aug 07, 2026, 12:57 AM UTC
We are continuing to the investigate the issue.
- monitoring Aug 07, 2026, 01:06 AM UTC
The issue is now resolved, and validation is in progress. We are continuing to monitor the behavior closely.
- resolved Aug 07, 2026, 01:33 AM UTC
This incident has been resolved.
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