Kore.ai incident
US Region - Voice Gateway - Intermittent incoming call drops observed for around 45 minutes duration
Resolved after 1 hour 47 minutes, on August 18, 2026.
Resolved – Intermittent Call Drops Between 9:44 PM IST (12:14 PM EST) and 10:31 PM IST (1:01 PM EST) on August 18, 2026, we observed intermittent call drops associated with 487 – Request Terminated errors. The issue may have affected a subset of bots during this period. Our teams promptly investigated and resolved the issue. No further occurrences have been observed since 10:31 PM IST (1:01 PM EST). We apologize for any inconvenience caused. We are continuing to monitor the platform to ensure stability and will provide further updates if necessary.
Update timeline
- resolved Aug 18, 2026, 08:13 PM UTC
Resolved – Intermittent Call Drops Between 9:44 PM IST (12:14 PM EST) and 10:31 PM IST (1:01 PM EST) on August 18, 2026, we observed intermittent call drops associated with 487 – Request Terminated errors. The issue may have affected a subset of bots during this period. Our teams promptly investigated and resolved the issue. No further occurrences have been observed since 10:31 PM IST (1:01 PM EST). We apologize for any inconvenience caused. We are continuing to monitor the platform to ensure stability and will provide further updates if necessary.
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