Kore.ai incident

Investigating issues with XO Platform on US Region

Resolved after 24 minutes, affecting Bot Uptime and APIs and 1 more, on August 28, 2026.

resolved Aug 28, 2026, 07:47 AM UTC

The incident has been resolved. We will continue to monitor the system’s behavior to ensure ongoing stability.

Started
Aug 28, 2026, 07:22 AM UTC
Resolved
Aug 28, 2026, 07:47 AM UTC
Duration
24m
Detected by Pingoru
Aug 28, 2026, 07:22 AM UTC

Affected components

Bot UptimeAPIsBot BuilderBot Administration Application

Update timeline

  1. investigating Aug 28, 2026, 07:22 AM UTC

    We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

  2. investigating Aug 28, 2026, 07:25 AM UTC

    We are continuing to investigate the issue.

  3. identified Aug 28, 2026, 07:40 AM UTC

    The issue has been identified, and we are actively working to mitigate it.

  4. resolved Aug 28, 2026, 07:47 AM UTC

    The incident has been resolved. We will continue to monitor the system’s behavior to ensure ongoing stability.

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