Kore.ai incident

Intermittent Bot Response and Performance Degradation observed on Azure West US Instance

Resolved after 15 hours 10 minutes, on August 26, 2026.

resolved Aug 26, 2026, 01:29 PM UTC

Dear User, We observed intermittent bot response issues and performance degradation affecting our US Azure West instance between 6:10 PM and 6:50 PM IST (8:40 AM and 9:20 AM ET). The issue was identified and has been resolved. Service performance has returned to normal. We apologize for any inconvenience caused and appreciate your patience.

Started: Aug 26, 2026, 12:40 PM UTC
Resolved: Aug 27, 2026, 03:50 AM UTC
Duration: 15h 10m
Detected by Pingoru: Aug 26, 2026, 12:40 PM UTC

Update timeline

resolved Aug 26, 2026, 01:29 PM UTC

Dear User, We observed intermittent bot response issues and performance degradation affecting our US Azure West instance between 6:10 PM and 6:50 PM IST (8:40 AM and 9:20 AM ET). The issue was identified and has been resolved. Service performance has returned to normal. We apologize for any inconvenience caused and appreciate your patience.

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