Klippa Outage History
Klippa is up right nowPingoru has recorded 11 incidents for Klippa: 11 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 33 of 720 (5%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 2 | 155 of 720 (21%) |
| July 2026 | 2 | 2 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 13 of 526 (2%) |
Incidents, newest first
Major October 1, 2026 Service availability issues due to a problem with an upstream service provider 12h 54m Doxis AI.dp Platform, Doxis AI.dp API, Doxis AI.dp Dashboard, Doxis AI.dp HITL / Async Jobs and 14 more
Started Oct 01, 2026, 06:30 PM UTC· resolved Oct 02, 2026, 07:25 AM UTC
- investigating Oct 01, 2026, 06:30 PM UTC
We are currently seeing elevated error levels across all requests that require OCR to be performed due to an with an upstream service provider. We are currently investigating the issue.
- monitoring Oct 01, 2026, 07:14 PM UTC
We have implemented a workaround that should bring back stability to the platform. We are closely monitoring the situation with the upstream provider.
- resolved Oct 02, 2026, 07:25 AM UTC
The elevated error rates are resolved with our upstream provider. All systems are operating correctly again.
Major August 7, 2026 Problems with operations involving transactions 45m SpendControl, SpendControl Mobile/Web App
Started Aug 07, 2026, 07:00 AM UTC· resolved Aug 07, 2026, 07:45 AM UTC
- investigating Aug 07, 2026, 07:06 AM UTC
The app is sometimes unresponsive when trying to save or do an action on a transaction.
- monitoring Aug 07, 2026, 07:45 AM UTC
The issue seems resolved, we are monitoring closely.
Major July 13, 2026 Financial model availability issues 56m Doxis AI.dp Platform, Doxis AI.dp Financial Model
Started Jul 13, 2026, 01:00 PM UTC· resolved Jul 13, 2026, 01:56 PM UTC
- investigating Jul 13, 2026, 01:13 PM UTC
The financial model is currently experiencing availability issues causing requests to time out. We are investigating the issue.
- resolved Jul 13, 2026, 01:18 PM UTC
This issue has now been resolved. It was caused by newly added server capacity not picking up incoming requests quickly enough. We apologise for any inconvenience.
- investigating Jul 13, 2026, 01:56 PM UTC
We identified and resolved an issue where newly provisioned GPU nodes could not load the drivers required for model inference. As a mitigation, workloads have been moved to unaffected hardware, and all services have been running stable for the past 30 minutes. We will continue to monitor the situation closely.
Minor June 4, 2026 Reduced performance of flowbuilder: runs may fail with message "Memory limit exceeded" 9h 50m Doxis AI.dp Platform, Doxis AI.dp Flow Builder
Started Jun 04, 2026, 01:00 PM UTC· resolved Jun 04, 2026, 10:50 PM UTC
- investigating Jun 04, 2026, 03:54 PM UTC
We’ve identified an issue on the Doxis AI.dp platform where flows could fail with a “Memory limit exceeded” error despite their memory usage being below the limit. We’ve adjusted the service’s deployment configuration and are actively monitoring the cluster to determine whether this fully resolves the issue.
- investigating Jun 04, 2026, 10:43 PM UTC
We have identified the underlying issue and implemented a workaround to resolve it. We’ll monitor the cluster for further abnormalities.
- resolved Jun 04, 2026, 10:50 PM UTC
We have identified the underlying issue and implemented a workaround to resolve it. We’ll monitor the cluster for further abnormalities.
Major May 1, 2026 Flow builder availability issues 1h 40m Doxis AI.dp Platform, Doxis AI.dp Flow Builder
Started May 01, 2026, 04:05 PM UTC· resolved May 01, 2026, 05:45 PM UTC
- investigating May 01, 2026, 04:18 PM UTC
The DocHorizon Flowbuilder is currently unavailable due to infrastructure issues. We are actively looking into it. Flows and webhooks are currently not being processed.
- resolved May 01, 2026, 05:45 PM UTC
The issues with the flow builder have been resolved, flows and webhooks are operating as normal again.
Minor April 1, 2026 Peppol Service Disruption 1d 8h Doxis AI.dp Platform, Doxis AI.dp E-Invoices, SpendControl, SpendControl E-Invoicing
Started Apr 01, 2026, 12:00 AM UTC· resolved Apr 02, 2026, 08:31 AM UTC
- resolved Apr 02, 2026, 08:31 AM UTC
Between 01 April 2026, 00:00 CET and 02 April 2026, 10:00 CET, our Peppol Access Point experienced a disruption that temporarily prevented the exchange of E-Invoices with certain other Peppol Access Points. The issue has been fully resolved, and normal service has resumed. We apologize for any inconvenience caused and appreciate your patience and understanding.
Major January 27, 2026 Availability issues on the promptbuilder 3h 56m Doxis AI.dp Platform, Doxis AI.dp Prompt Builder
Started Jan 27, 2026, 01:31 PM UTC· resolved Jan 27, 2026, 05:28 PM UTC
- investigating Jan 27, 2026, 01:31 PM UTC
Requests made to the DocHorizon Prompt Builder service may fail due to a model deployment issue at our hosting provider Microsoft Azure. We recommend retrying requests and expect that the issue is resolved soon.
- monitoring Jan 27, 2026, 04:31 PM UTC
We’re seeing greatly increased success rates on prompt builder calls and are monitoring the situation. We are awaiting confirmation from Microsoft Azure that issues have been resolved before closing this incident.
- resolved Jan 27, 2026, 05:28 PM UTC
Azure has indicated that the issue has been resolved.
Major January 21, 2026 Legacy OCR availability issues 27m Legacy OCR API
Started Jan 21, 2026, 02:00 PM UTC· resolved Jan 21, 2026, 02:27 PM UTC
- investigating Jan 21, 2026, 02:21 PM UTC
We’re currently experiencing availability issues on our Legacy OCR API product due to unexpected high load on the database. We have found the root cause and are currently implementing a workaround.
- resolved Jan 21, 2026, 02:27 PM UTC
A workaround has been implemented and the API is available again.