Klippa incident

Legacy OCR availability issues

Resolved after 27 minutes, affecting Legacy OCR API, on January 21, 2026.

investigating Jan 21, 2026, 02:21 PM UTC

We’re currently experiencing availability issues on our Legacy OCR API product due to unexpected high load on the database. We have found the root cause and are currently implementing a workaround.

Started
Jan 21, 2026, 02:00 PM UTC
Resolved
Jan 21, 2026, 02:27 PM UTC
Duration
27m
Detected by Pingoru
Jan 21, 2026, 02:00 PM UTC

Affected components

Legacy OCR API

Update timeline

  1. investigating Jan 21, 2026, 02:21 PM UTC

    We’re currently experiencing availability issues on our Legacy OCR API product due to unexpected high load on the database. We have found the root cause and are currently implementing a workaround.

  2. resolved Jan 21, 2026, 02:27 PM UTC

    A workaround has been implemented and the API is available again.

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