Klippa incident

Service availability issues due to a problem with an upstream service provider

Resolved after 12 hours 54 minutes, affecting Doxis AI.dp Platform and Doxis AI.dp API and 1 more, on October 1, 2026.

resolved Oct 02, 2026, 07:25 AM UTC

The elevated error rates are resolved with our upstream provider. All systems are operating correctly again.

Started: Oct 01, 2026, 06:30 PM UTC
Resolved: Oct 02, 2026, 07:25 AM UTC
Duration: 12h 54m
Detected by Pingoru: Oct 01, 2026, 06:30 PM UTC

Affected components

Doxis AI.dp PlatformDoxis AI.dp APIDoxis AI.dp DashboardDoxis AI.dp HITL / Async JobsDoxis AI.dp Financial ModelDoxis AI.dp Flow BuilderDoxis AI.dp Prompt BuilderDoxis AI.dp Model BuilderDoxis AI.dp E-InvoicesDoxis AI.dp Identity Model

Update timeline

investigating Oct 01, 2026, 06:30 PM UTC

We are currently seeing elevated error levels across all requests that require OCR to be performed due to an with an upstream service provider. We are currently investigating the issue.
monitoring Oct 01, 2026, 07:14 PM UTC

We have implemented a workaround that should bring back stability to the platform. We are closely monitoring the situation with the upstream provider.
resolved Oct 02, 2026, 07:25 AM UTC

The elevated error rates are resolved with our upstream provider. All systems are operating correctly again.

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