Resolved after 3 hours 56 minutes, affecting Doxis AI.dp Platform and Doxis AI.dp Prompt Builder, on January 27, 2026.
We’re seeing greatly increased success rates on prompt builder calls and are monitoring the situation. We are awaiting confirmation from Microsoft Azure that issues have been resolved before closing this incident.
Affected components
Update timeline
- investigating Jan 27, 2026, 01:31 PM UTC
Requests made to the DocHorizon Prompt Builder service may fail due to a model deployment issue at our hosting provider Microsoft Azure. We recommend retrying requests and expect that the issue is resolved soon.
- monitoring Jan 27, 2026, 04:31 PM UTC
We’re seeing greatly increased success rates on prompt builder calls and are monitoring the situation. We are awaiting confirmation from Microsoft Azure that issues have been resolved before closing this incident.
- resolved Jan 27, 2026, 05:28 PM UTC
Azure has indicated that the issue has been resolved.
Your product runs on more than Klippa
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services