Resolved after 56 minutes, affecting Doxis AI.dp Platform and Doxis AI.dp Financial Model, on July 13, 2026.
We identified and resolved an issue where newly provisioned GPU nodes could not load the drivers required for model inference. As a mitigation, workloads have been moved to unaffected hardware, and all services have been running stable for the past 30 minutes. We will continue to monitor the situation closely.
Affected components
Update timeline
- investigating Jul 13, 2026, 01:13 PM UTC
The financial model is currently experiencing availability issues causing requests to time out. We are investigating the issue.
- resolved Jul 13, 2026, 01:18 PM UTC
This issue has now been resolved. It was caused by newly added server capacity not picking up incoming requests quickly enough. We apologise for any inconvenience.
- investigating Jul 13, 2026, 01:56 PM UTC
We identified and resolved an issue where newly provisioned GPU nodes could not load the drivers required for model inference. As a mitigation, workloads have been moved to unaffected hardware, and all services have been running stable for the past 30 minutes. We will continue to monitor the situation closely.
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