Resolved after 3 hours 58 minutes, affecting Management Portal, on July 20, 2026.
The issue affecting support case submissions through the Sentinel Portal has been resolved. Customers can now submit support cases through the portal as normal. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.
Affected components
Update timeline
- investigating Jul 20, 2026, 02:09 PM UTC
We are currently experiencing an issue with submitting support cases through the Sentinel Portal. If you need to report an issue, please either: Email [email protected] Call 877-352-5338 We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- investigating Jul 20, 2026, 02:13 PM UTC
We are continuing to investigate this issue.
- investigating Jul 20, 2026, 02:14 PM UTC
We are currently experiencing an issue with submitting support cases through the Sentinel Portal. If you need to report an issue, please either: Email [email protected] Call 877-352-5338 We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- resolved Jul 20, 2026, 06:07 PM UTC
The issue affecting support case submissions through the Sentinel Portal has been resolved. Customers can now submit support cases through the portal as normal. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.
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