Is Kajeet down?

Some customers using T-Mobile services may currently be experiencing connectivity issues. Kajeet is aware of the issue and is actively working to identify the cause and restore normal service. We will provide additional updates as more information becomes available.

The connectivity issues impacting some T-Mobile users have been resolved, and services are operating normally at this time. Kajeet will continue to monitor the environment for any additional issues. We appreciate your patience while this was being addressed.

We are currently investigating this issue.

We continue to investigate intermittent connectivity affecting a subset of devices across multiple carriers. Technical teams remain engaged and are testing affected devices to determine the cause.

We are investigating intermittent connectivity affecting a subset of devices. Traffic has been rerouted from an impacted network provider where possible, but some devices may continue to experience degraded connectivity while the provider investigation continues.

Service conditions have significantly improved following network mitigation actions. All customer support tickets associated with this incident have been closed, and no new related tickets have been reported. A limited number of network subnets remain potentially impacted. These subnets support a small number of customers, and we continue to monitor for any additional service impact while our network provider works to resolve the remaining issue.

Connectivity was restored at 5:42 PM EDT on September 27 following the completion of planned data center maintenance. All reported customer issues have been resolved, and no new related issues have been reported. The underlying network provider issue remains under investigation but is no longer impacting customer service. Thank you for your patience while we worked to restore service. If you continue to experience any issues, please submit a support request or contact Kajeet Support at [email protected] or 877-352-5338.

Customers are reporting that Rogers connectivity has been down since approximately 1:30 AM CT. Per Greg Fulton, there were routing-related issues with Rogers during changes performed last night. It appears Rogers may have made an additional change following CHG-6087 that disrupted our network connectivity. From a CustOps perspective, the devices appear to be online and successfully connected to the carrier network. We are also seeing some traffic pass intermittently, which suggests the issue is likely beyond the device or carrier registration layer. This will need to be escalated to the Rogers support team for further investigation into the network and routing path.

Connectivity has been restored to all affected customer lines. We will continue monitoring service stability. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

We are investigating an issue affecting a subset of T-Mobile lines, which may result in loss of service. We are working with the carrier to confirm the scope and restore affected lines.

We have identified an issue affecting a subset of T-Mobile lines. Reactivation Has been completed, and we are working with the carrier on root cause. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

We are investigating an issue affecting Verizon Wireless device activations. Activation attempts may fail while we work with the carrier to determine scope and restore service.

Resolved: Verizon Wireless device activations are completing successfully. We will continue working with Verizon to review the incident and monitor service. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.