Resolved after 35 minutes, affecting Self Service Activations, on August 21, 2026.
We have identified an issue affecting a subset of T-Mobile lines. Reactivation Has been completed, and we are working with the carrier on root cause. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.
Affected components
Update timeline
- investigating Aug 21, 2026, 08:47 PM UTC
We are investigating an issue affecting a subset of T-Mobile lines, which may result in loss of service. We are working with the carrier to confirm the scope and restore affected lines.
- resolved Aug 21, 2026, 09:22 PM UTC
We have identified an issue affecting a subset of T-Mobile lines. Reactivation Has been completed, and we are working with the carrier on root cause. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.
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