Resolved after 1 hour 35 minutes, affecting REST APIs, on July 15, 2026.
Sentinel service performance has returned to normal after the internal ThousandEyes monitoring transaction testing Sentinel UI login was stopped at approximately 07:53 EDT. We are continuing to monitor to confirm stability. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.
Affected components
Update timeline
- investigating Jul 15, 2026, 10:52 AM UTC
We are investigating an issue affecting Sentinel, including Sentinel App access and related processing. Teams are actively working on database performance concerns and will provide another update once impact and mitigation are confirmed.
- resolved Jul 15, 2026, 12:28 PM UTC
Sentinel service performance has returned to normal after the internal ThousandEyes monitoring transaction testing Sentinel UI login was stopped at approximately 07:53 EDT. We are continuing to monitor to confirm stability. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.
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