Resolved after 5 hours 22 minutes, affecting Wireless Connected Devices and Management Portal and 1 more, on October 17, 2025.
Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
Affected components
Update timeline
- investigating Oct 17, 2025, 06:15 PM UTC
Our Sentinel UI - Manage Devices page is experiencing problems when submitting actions on multiple lines that share the same IMEI on an account. Changes are being applied to all lines on the account rather than just the selected lines. We apologize for any inconvenience this might be causing. Please know our team is actively working on resolving this issue.
- resolved Oct 17, 2025, 11:38 PM UTC
Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
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