Resolved after 20 hours 40 minutes, affecting Self Service Activations, on October 29, 2025.
AT&T has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:19 PM UTC
As of Wednesday, 10/29/25 some customers may be experiencing intermittent AT&T provisioning issues. AT&T reported experiencing a sharp and unexpected surge in traffic, resulting in growing backlogs. AT&T's engineers are actively working to resolve these problems. We apologize for any inconvenience this may be causing.
- monitoring Oct 29, 2025, 07:43 PM UTC
Impact on Kajeet provisioning operations seem to be alleviated, however, AT&T has not reported back that the issue has been resolved from their end and other non-Kajeet services still seem to be impacted. We continue to monitor for impact to Kajeet services and updates from AT&T.
- resolved Oct 30, 2025, 01:00 PM UTC
AT&T has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
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