Resolved after 1 hour 38 minutes, affecting Self Service Activations, on November 15, 2024.
The T-Mobile provisioning issue has been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked with T-Mobile to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
Affected components
Update timeline
- investigating Nov 15, 2024, 01:42 PM UTC
Starting at 5 PM ET yesterday, 11/14/24, some customers may be receiving provisioning errors from T-Mobile. Our engineers are working on the issue with T-mobile. We apologize for any inconvenience this may be causing.
- resolved Nov 15, 2024, 03:20 PM UTC
The T-Mobile provisioning issue has been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked with T-Mobile to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
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