Resolved after 8 hours 54 minutes, affecting Self Service Activations, on July 31, 2025.
Verizon has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
Affected components
Update timeline
- investigating Jul 31, 2025, 07:24 PM UTC
Verizon is experiencing technical issues with their API system, which may cause delays or occasional failures with new activations. Kajeet is working closely with Verizon to address the problem, we do not have an estimated time for resolution at this time.
- investigating Jul 31, 2025, 07:36 PM UTC
As of Thursday, 7/31/2025 2:35 PM ET Verizon has been experiencing technical issues with their API system. These issues may cause delays or occasional failures with new activations. Kajeet is working closely with Verizon to address the problem, we do not have an estimated time for resolution at this time.
- resolved Aug 01, 2025, 04:18 AM UTC
Verizon has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.
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