JW Player incident

Media reuploading and VOD trimming issue

Resolved after 1 hour 41 minutes, affecting Media Management, on June 18, 2026.

monitoring Jun 18, 2026, 01:11 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 18, 2026, 12:03 PM UTC
Resolved
Jun 18, 2026, 01:44 PM UTC
Duration
1h 41m
Detected by Pingoru
Jun 18, 2026, 12:03 PM UTC

Affected components

Media Management

Update timeline

  1. investigating Jun 18, 2026, 12:03 PM UTC

    We are currently investigating an issue that is preventing users from re-uploading media via the Dashboard.

  2. identified Jun 18, 2026, 12:36 PM UTC

    We have identified the issue and are testing a possible fix.

  3. identified Jun 18, 2026, 12:59 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 18, 2026, 01:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 18, 2026, 01:44 PM UTC

    This incident has been resolved.

Your product runs on more than JW Player

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →