JW Player incident

Degraded Instant Live playback - 21 October 2026

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Resolved after 29 minutes, affecting Media Delivery and Media Management, on October 21, 2026.

identified Oct 21, 2026, 09:39 PM UTC

We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.

Started
Oct 21, 2026, 09:39 PM UTC
Resolved
Oct 21, 2026, 10:09 PM UTC
Duration
29m
Detected by Pingoru
Oct 21, 2026, 09:39 PM UTC

Affected components

Media DeliveryMedia Management

Update timeline

  1. identified Oct 21, 2026, 09:39 PM UTC

    We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.

  2. resolved Oct 21, 2026, 10:09 PM UTC

    The incident has been resolved.

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