JW Player incident

Elevated API Latency affecting Instant Live - 9 October 2026

Resolved after 55 minutes, affecting Live Channels, on October 9, 2026.

monitoring Oct 09, 2026, 11:26 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 09, 2026, 11:11 PM UTC
Resolved
Oct 10, 2026, 12:06 AM UTC
Duration
55m
Detected by Pingoru
Oct 09, 2026, 11:11 PM UTC

Affected components

Live Channels

Update timeline

  1. identified Oct 09, 2026, 11:11 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Oct 09, 2026, 11:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 10, 2026, 12:06 AM UTC

    This incident has been resolved.

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