JW Player incident

Increased error in Instant Live

Resolved after 2 hours 56 minutes, affecting Live Channels and Media Delivery, on June 18, 2026.

monitoring Jun 18, 2026, 11:39 AM UTC

Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.

Started
Jun 18, 2026, 10:31 AM UTC
Resolved
Jun 18, 2026, 01:27 PM UTC
Duration
2h 56m
Detected by Pingoru
Jun 18, 2026, 10:31 AM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified Jun 18, 2026, 10:31 AM UTC

    Third party provider issue impacting Instant Live.

  2. identified Jun 18, 2026, 10:54 AM UTC

    Third party provider issue impacting Instant Live.

  3. identified Jun 18, 2026, 11:10 AM UTC

    We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery and continuing to monitor.

  4. monitoring Jun 18, 2026, 11:39 AM UTC

    Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.

  5. resolved Jun 18, 2026, 01:27 PM UTC

    The incident has been resolved.

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