JW Player incident
Broadcast Live Events within the US-East-1 region are not being created as expected
Resolved after 7 hours 42 minutes, affecting Dashboard and Broadcast Live and 1 more, on October 20, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Oct 20, 2025, 03:27 PM UTC
We are aware of an issue which is causing some Broadcast live Streams using the US-East region from creating as expected due to the downgraded behaviour in AWS's US-EAST-1 Region.
- identified Oct 20, 2025, 03:43 PM UTC
We are starting to see service related issues return due to the ongoing issues with AWS's US-EAST-1 Region. We are continuing to monitor this issue.
- identified Oct 20, 2025, 07:45 PM UTC
We are continuing to monitor this issue.
- identified Oct 20, 2025, 08:55 PM UTC
We are continuing to monitor this issue.
- identified Oct 20, 2025, 09:14 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 09:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 10:27 PM UTC
All systems are now working, and we are going to continue to monitor the situation.
- monitoring Oct 20, 2025, 10:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 11:10 PM UTC
This incident has been resolved.
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