JW Player incident

Custom Reports and Analytics Experiencing Issues

Resolved after 2 hours 46 minutes, affecting Data & Analytics, on October 21, 2025.

monitoring Oct 21, 2025, 10:50 PM UTC

We have applied a fix and are monitoring performance. We will provide updates as they are delivered by the engineering team.

Started: Oct 21, 2025, 08:35 PM UTC
Resolved: Oct 21, 2025, 11:22 PM UTC
Duration: 2h 46m
Detected by Pingoru: Oct 21, 2025, 08:35 PM UTC

Affected components

Data & Analytics

Update timeline

investigating Oct 21, 2025, 08:35 PM UTC

We are currently investigating this issue.
identified Oct 21, 2025, 09:10 PM UTC

We’ve identified the issue and are working to restore services.
identified Oct 21, 2025, 09:58 PM UTC

We are continuing to work on a fix for this issue.
monitoring Oct 21, 2025, 10:50 PM UTC

We have applied a fix and are monitoring performance. We will provide updates as they are delivered by the engineering team.
resolved Oct 21, 2025, 11:22 PM UTC

This incident has been resolved.

Your product runs on more than JW Player

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.