JW Player incident

Increase in error rates for image delivery

Minor Vendor's status page →

Resolved after 3 hours 37 minutes, affecting Live Channels and Media Delivery, on November 20, 2025.

identified Nov 20, 2025, 06:56 PM UTC

We are continuing to work on a fix for this issue.

Started
Nov 20, 2025, 05:50 PM UTC
Resolved
Nov 20, 2025, 09:27 PM UTC
Duration
3h 37m
Detected by Pingoru
Nov 20, 2025, 05:50 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified Nov 20, 2025, 05:50 PM UTC

    Third party provider issue impacting Instant Live.

  2. identified Nov 20, 2025, 06:56 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 20, 2025, 09:27 PM UTC

    This incident has been resolved.

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