JW Player incident

Elevated Livestream Errors - 23 January 2026

Resolved after 5 hours 22 minutes, affecting Live Channels, on January 23, 2026.

monitoring Jan 23, 2026, 01:35 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 23, 2026, 01:08 AM UTC
Resolved
Jan 23, 2026, 06:31 AM UTC
Duration
5h 22m
Detected by Pingoru
Jan 23, 2026, 01:08 AM UTC

Affected components

Live Channels

Update timeline

  1. identified Jan 23, 2026, 01:08 AM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Jan 23, 2026, 01:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2026, 06:31 AM UTC

    This incident has been resolved.

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