JW Player incident

Corruption on some segments of some videos

Resolved after 3 days 7 hours, affecting Live Channels, on January 29, 2026.

monitoring Feb 01, 2026, 05:04 PM UTC

We have completed the remediation steps for impacted assets and will be monitoring.

Started
Jan 29, 2026, 06:27 PM UTC
Resolved
Feb 02, 2026, 02:07 AM UTC
Duration
3d 7h
Detected by Pingoru
Jan 29, 2026, 06:27 PM UTC

Affected components

Live Channels

Update timeline

  1. identified Jan 29, 2026, 06:27 PM UTC

    Third party provider issue impacting Instant Live.

  2. investigating Jan 29, 2026, 06:30 PM UTC

    We are currently investigating this issue.

  3. identified Jan 29, 2026, 08:43 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 30, 2026, 07:13 PM UTC

    A fix has been implemented to address the issue for new assets, and the team is working through any remaining affected assets. We will post further updates as we have them.

  5. monitoring Feb 01, 2026, 05:04 PM UTC

    We have completed the remediation steps for impacted assets and will be monitoring.

  6. resolved Feb 02, 2026, 02:07 AM UTC

    This incident has been resolved.

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