JW Player incident

Elevated rebuffering and playback failures

Resolved after 1 hour 44 minutes, affecting Live Channels and Media Delivery, on May 6, 2026.

monitoring May 06, 2026, 05:52 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 06, 2026, 04:45 PM UTC
Resolved
May 06, 2026, 06:29 PM UTC
Duration
1h 44m
Detected by Pingoru
May 06, 2026, 04:45 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified May 06, 2026, 04:45 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 06, 2026, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 06:29 PM UTC

    This incident has been resolved.

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