JW Player incident

Ingest delays for some assets

Minor Vendor's status page →

Resolved after 6 hours 25 minutes, affecting Live Channels and Media Delivery, on April 21, 2026.

monitoring Apr 21, 2026, 06:21 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 21, 2026, 05:42 PM UTC
Resolved
Apr 22, 2026, 12:08 AM UTC
Duration
6h 25m
Detected by Pingoru
Apr 21, 2026, 05:42 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified Apr 21, 2026, 05:42 PM UTC

    Third party provider issue impacting Instant Live.

  2. identified Apr 21, 2026, 06:16 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 21, 2026, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2026, 12:08 AM UTC

    The incident has been resolved.

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